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Aravind Reddy

Aravind Reddy

Customer Service Representative

Followers of Aravind Reddy925 followers
location of Aravind ReddyHyderabad, Telangana, India

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  • Timeline

  • About me

    Technical Proposal Manager at My3Tech

  • Education

    • St. Paul’s English Medium School

      -
      SSC Secondary Education Second

      Secondary Education

    • St. Mary’s College of Engineering and Management Studies

      2005 - 2007
      Master of Business Administration Systems Management First

      MBA - Systems Management

    • St. Joseph’s Degree College

      2001 - 2004
      Bachelors of Business Management Business Administration and Management, General First

      Bachelors Degree - BBM

    • St. Joseph’s Junior College

      1999 - 2001
      MPC Intermediate First

      Intermediate Education - Maths, Physics and Chemistry(MPC)

  • Experience

    • HSBC

      Feb 2010 - Aug 2010
      Customer Service Representative

      Online Account MaintenanceBank Account Opening: Sole, Joint, Minor, Staff and Company Accounts Verification and Opening of Various accounts, maintenance of related MISAccount Closures: Closing of various accounts.Account MaintenanceTerm DepositsImmediate funds transfers between HSBC accountsOnline password resetsUpdating customer’s details received from various branchesOnline Issuing of Cheque book & Deposit Book Receiving the Mails from the Branches Regarding various requests made by the customers and replay for queries. Show less

    • Dhanush InfoTech Pty Ltd

      Aug 2010 - Jul 2014
      BusinessAnalyst

      • Working with stakeholders to understand product background & requirements• Analyzing requirements and generating use cases, activity diagrams along with detailed functional specifications document • Working with developers to ensure they understand all aspects of the requirements• Working with the QA team to ensure corresponding test cases are reviewed before development is completed• Liaised with business and functional owner during high-level review sessions to derive and execute action plans and deadlines• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.• Studied and analyzed similar applications and brainstormed to gather effective requirements for the system• Interfaced with SMEs to understand the Business Processes• Interacted with the Business Users to get a better understanding of client business processes and gathered Business Requirements• Developed use cases, workflows, and screen mock-ups• Attended meetings with management to discuss the status of project and draft strategies for the near future• Worked closely with the UI team to model the screens, which met user defined requirements • Developed user manuals, presentations and training manuals as per project specifications and timelines Show less

    • Excelsoft Technologies

      Jul 2014 - Oct 2015
      Business Analyst

      • Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)• Prepared Business Requirement Document and Functional Specifications Document.• Developed use cases from requirements and created UML diagrams • Communicated and interacted on a regular basis with the project manager and development team during different stages of the project• Managed schedules and collaborated with different teams working on the project• Prepared project progress reports and status reports and submitted to the management on an ongoing basis• Used MS Visio to create process flowcharts and workflow Diagrams• Assisted in designing test plans, test scenarios and test cases for integration and user acceptance testing Show less

    • Kapil IT Solutions

      Nov 2015 - May 2016
      Senior Business Analyst

    • ValueLabs

      May 2016 - Dec 2021

      • Lead - Bid Management

        Jul 2019 - Dec 2021

      • Senior Business Analyst

        May 2016 - Jun 2019

    • Uncode

      Dec 2021 - Dec 2022
      Technical Proposal Manager

    • My3Tech

      Jun 2023 - now
      Technical Proposal Manager

  • Licenses & Certifications

    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      Nov 2019