Vivin Viswanath

Experience

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  Focus Academy For Career Enhancement

  Aug 2012 - Oct 2012

  Associate Trainer

  Giving extensive training to college students especially those pursuing professional degree courses in clearing placement hurdles. This includes preparing them for aptitude exams and also providing soft skills classes.

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  Infosys

  Apr 2013 - Aug 2021

  • Carried out overall maintenance of the entire PLM application, including development, enhancement, and support activities at the server and database levels. This included the creation of enhancement features as requested by customers, Hotfix updates provided by the DS Enovia team, and validation of any changes made to the Server or Database at the application level.• Assisted Project Management and Sales by supplying incident trend analysis and pertinent data for KPI/OLA, SLA and auditing purposes. Worked in both Waterfall and Agile project management models.• Maintained task dashboards and other PMO matrices updated.• Provided L2 customer support service as per ITIL framework to end users within the SLA-defined timeframe for incidents, service requests and problem tickets while managing all escalations from P1 to P4 priority tickets involving off-duty calls and responding.• Conducted regular interactions with clients/end users to comprehend their needs for new enhancements/features and to provide solutions to their problems. Hence was vital in building solid stakeholder and customer relationships. • Created technical documents like End User manuals, Technical BOKs and conducted training to team as well as users.• Performed RCA (Root Cause Analysis) using ‘5 Why’ analysis and documentation as Problem Manager, collaborating closely with the client's Problem Management team to ensure effective governance and issue resolution.• Comprehended the user requirements for new enhancements/features and create a comprehensive feasibility study before directing the L3 team in its development of new features until final delivery. I oversaw the L2 and L3 teams that participated in the entire application development and maintenance Life Cycle. • Performed Oracle database programming for editing the existing database to meet new client requirements and refining SQL queries. Show less ● Wrote technical documentation for use in training manuals and support materials.● Maintained strong knowledge of practices associated with government agency guidelines (FAA, EASA, etc.) for aircraft structural requirements and implemented expertise to boost project success.● Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.● Performed accurate engineering calculations for weights, loads and other metrics using both manual and digital methods. ● Sound experience in terms of static analysis and GD&T aspects of engineering designs. ● Liaised with design team.● Used generic as well as client specific analysis software to analyze structural data and design solutions.● Wrote more than 300+ technical documents explaining the structural validation performed. Show less

  • Technology Analyst

    Jun 2017 - Aug 2021

  • Engineering Analyst

    Apr 2013 - Jun 2017
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  Princeton Review

  May 2015 - Oct 2018

  Visiting Faculty

  I have training quantitative analysis to candidates appearing for GRE and GMAT since 2015. I

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  University of Limerick

  Sept 2021 - Dec 2021

  Student Tutor

  • Conducted tutorial classes for undergrad 1st year students in management major. • Contributed to creation of teaching materials for tutorial classes with other Teaching Assistants.

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  Infosys BPM

  Feb 2022 - Jun 2022

  Process Executive

  • Provide L1 support to BT customers over call• Resolutions of incident tickets and issues reported• Promotion of new sales packages and benefits• Assigning the tickets to respective departments based on it category

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  ULPSU - University of Limerick Postgraduate Students' Union

  Aug 2022 - Aug 2023

  Vice President Academic

  • Successfully ran for the position of Vice President Academic within the Postgraduate Students’ Union despite having 9 years of IT corporate work experience, demonstrating my commitment to campus leadership and community engagement for both EU and non-EU students.• Leveraged my extensive corporate background to identify and advocate for areas where my experience could enhance student life, resulting in the initiation of various impactful projects and events:o Streamlining administrative processes for the Students Union, resulting in a 20% increase in efficiency by using Kanban board method.o Implementing digital tools to improve communication and engagement among students, resulting in a 29% increase in participation in union activities.o Breakfast for Brains: Introduced a program that provided nutritious breakfast options for students during exam season, improving overall student well-being and concentration.o ‘Unipool’ - UL Carpooling App: Developed and launched an innovative carpooling app tailored for the university community, reducing carbon footprint and promoting sustainable transportation.o Anti-Racism Events: Organized and led a series of events and workshops focused on promoting diversity, inclusion, and anti-racism awareness within the campus community.o Global Food Court Concept: Pioneered a multi-cultural food court concept that addressed diverse dietary preferences with separate counters for halal, vegetarian, vegan, and other dietary choices. This initiative fostered a sense of inclusivity and celebrated cultural diversity within our campus.o Employed aggressive marketing and promotion strategies, utilizing QR codes, Linktree for consolidated access to social media and informative pages, which led to remarkable results:• Continuously working to identify and address ongoing challenges within the Students Union, with a focus on enhancing student experiences and fostering a sense of community Show less

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  Calibration Technology Ltd.

  Oct 2023 - now

  • Calibration/Service Officer

    Jun 2024 - now

  • Calibration Engineer

    Oct 2023 - Jun 2024