Kathleen Boht

Experience

• 

  Inland Audio Visual

  Jan 1996 - Jan 2001

  Computer Systems Administrator

  As the sole IT Support provider for a company spanning western Canada, responsible for Accounting Software Management, Email / User Management, Website development, Training, IT Support and Documentation. Travel required for training. Server platform was Windows Server and used Active Directory and Exchange for user management. Worked with Internet providers to provide network support and provided tape backup / restore support where required. Implemented and managed Cisco firewalls and local switch network. Show less

• 

  Texada Software

  Jan 2001 - Jan 2003

  Hardware Support Specialist

  As a Hardware Support Specialist responsible for Unix and Linux environments, provided support to client systems running an in-house developed accounting application which required specialized hardware support, remote support and client site visits. Main server platforms were Unix and Linux, end users worked on terminals through a Digiboard networked environment. All user management, networking and backup configured and maintained in the Unix or Linux environment.

• 

  Sierra Systems

  Oct 2007 - Apr 2016

  IT Process Analyst

  My role with Sierra, over the past 9 years, has progressed from IT Analyst to Lead / Mgmt. I am a core member of our Corporate IT Team with which we manage all internal network / business services and resources. My role includes Corporate IT Projects, Process Improvement initiatives, Communication, Service Desk Management and Quality Assurance, never too far away from my technical roots, being a trusted SME to my team and fellow employees. With all of the initiatives in Corporate IT, current technology is used for technical application, including Sharepoint, Automation tools, monitoring tools and ticket management tools. The IT team has now changed to span all of North America and overseas and I have retained the role as Lead and Process Analyst, working directly with IT Management, the VP of IT and members of our overseas team with the same mandate. Show less

• 

  Investors Group

  May 2016 - Aug 2017

  Systems Integrator
• 

  Sierra Systems

  Jun 2018 - Jan 2019

  Help Desk Manager

  Back at Sierra! My role with Sierra, over the past 9 years, has progressed from IT Analyst to Help Desk Manager. My role includes involvement in Help Desk Projects, Process Improvement initiatives, Communication, Service Desk Management and Quality Assurance, never too far away from my technical roots, being a trusted SME to my team and fellow employees. With all of the initiatives in Corporate IT, current technology used for technical application, includes SharePoint Online, Automation tools, Office 365, Exchange Online, Intune, Azure, various monitoring tools and ticket management tools. The IT team spans all of North America and overseas and I have retained the role of Help Desk Manager, working directly with our Corp IT Team, IT Management, members of our overseas team and our users. Show less

• 

  IG Wealth Management

  Jan 2019 - Aug 2019

  SharePoint Configuration Functional Analyst
• 

  Government of Manitoba

  Aug 2019 - now

  • Executive Director, Business Support Services Branch, Departmemt of Families

    Dec 2021 - now

  • IT Manager

    Aug 2019 - Dec 2021