Matheus Okazaki

Matheus Okazaki

Instrutor de Informática

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  • Timeline

  • About me

    Infrastructure Specialist at NTT Ltd.

  • Education

    • Fatec Americana

      2015 - 2020
      Bachelor's degree Information security Information security
    • Etec Hortolândia - Centro Paula Souza

      2013 - 2014
      Curso Técnico Informática

      Activities and Societies: Ensino Técnico

    • E E Dom Jayme de Barros Câmara

      2006 - 2012
      Ensino Médio

      Activities and Societies: Ensino Médio

  • Experience

    • MicroPRO - Qualificação Profissional

      Jun 2012 - Sept 2013
      Instrutor de Informática

      • Basic IT Tools classes. • Office Pack; • Hardware; • WebDesigner;

    • IBM

      Nov 2013 - Dec 2017

      • Responsible to monotoring and configure Tivoli automation agents; • Service and Incident resolution on first and second level;• Office Package• Windows• Hardware• Network• Specific Systems of Customer• SAP

      • Tivoli Support - GR Enterprise Automation Team

        Jan 2017 - Dec 2017
      • Senior Technical Support Analyst

        Nov 2013 - Dec 2016
    • Itrio SA

      Jun 2018 - Oct 2018
      Soporte Tecnico
    • BT

      Feb 2019 - Feb 2020
      1st Level - Voice Analyst

      • 1st Level Support for multiple BT Customers• Responsible for Monitoring, troubleshooting and resolver engagement.• Also responsible for create SOPs (Standard Operating Procedure) and execute some SSRs (Simple Service Request).

    • NTT Ltd.

      Feb 2020 - now
      Infrastructure Specialist

      As a Junior Infrastructure Analyst, I am involved in various essential activities to maintain and enhance our Cisco collaboration environment. Here are some of my primary responsibilities:• Responding to user requests (Creating extensions, configuring devices, call queues, call recording, usage guidance, etc.).• Diagnosing and resolving incidents.• Configuring telephony devices, such as physical phones, Cisco Jabber, Third-party Phones, Video Intercoms, following established guidelines and procedures.• Participating in the implementation of new technologies and devices in the collaboration environment.• Participating in device and service monitoring events to ensure the environment is stable and functioning properly.• Documenting procedures and environment configurations, assisting in the creation and maintenance of accurate records. Show less

  • Licenses & Certifications

    • HTML5 e CSS3 parte 3: Trabalhando com formulários e tabelas

      Alura
      Jul 2021
      View certificate certificate
    • Acessibilidade web: introdução a designs inclusivos

      Alura
      Jul 2021
      View certificate certificate
    • ICA Advisor

      Issabel
      Oct 2020
    • HTML5 e CSS3 parte 2: Posicionamento, listas e navegação

      Alura
      Jul 2021
      View certificate certificate
    • HTML5 e CSS3 parte 1: A primeira página da Web

      Alura
      Jul 2021
      View certificate certificate
    • HTML5 e CSS3 parte 4: Avançando no CSS

      Alura
      Jul 2021
      View certificate certificate