Matheus Okazaki

Experience

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  MicroPRO - Qualificação Profissional

  Jun 2012 - Sept 2013

  Instrutor de Informática

  • Basic IT Tools classes. • Office Pack; • Hardware; • WebDesigner;

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  IBM

  Nov 2013 - Dec 2017

  • Responsible to monotoring and configure Tivoli automation agents; • Service and Incident resolution on first and second level;• Office Package• Windows• Hardware• Network• Specific Systems of Customer• SAP

  • Tivoli Support - GR Enterprise Automation Team

    Jan 2017 - Dec 2017

  • Senior Technical Support Analyst

    Nov 2013 - Dec 2016
• 

  Itrio SA

  Jun 2018 - Oct 2018

  Soporte Tecnico
• 

  BT

  Feb 2019 - Feb 2020

  1st Level - Voice Analyst

  • 1st Level Support for multiple BT Customers• Responsible for Monitoring, troubleshooting and resolver engagement.• Also responsible for create SOPs (Standard Operating Procedure) and execute some SSRs (Simple Service Request).

• 

  NTT Ltd.

  Feb 2020 - now

  Infrastructure Specialist

  As a Junior Infrastructure Analyst, I am involved in various essential activities to maintain and enhance our Cisco collaboration environment. Here are some of my primary responsibilities:• Responding to user requests (Creating extensions, configuring devices, call queues, call recording, usage guidance, etc.).• Diagnosing and resolving incidents.• Configuring telephony devices, such as physical phones, Cisco Jabber, Third-party Phones, Video Intercoms, following established guidelines and procedures.• Participating in the implementation of new technologies and devices in the collaboration environment.• Participating in device and service monitoring events to ensure the environment is stable and functioning properly.• Documenting procedures and environment configurations, assisting in the creation and maintenance of accurate records. Show less