Robert Guo

Experience

• 

  Elections Ontario

  Jun 2018 - Jun 2018

  Information Assistant

  Greeting electorsRequesting electors have appropriate identification readyDirecting electors to a poll officialAssists electors with disabilities, if requiredChecking for campaign literature around the voting location propertyAssisting poll officials to remove signage, etc. after polls close.

• 

  Sherweb

  Apr 2022 - now

  • Confront new technical issues every single day, majorly with teams room and Intune• Resolve technical issues for customers: identify the causes, support the client remotely by using virtual machines, find and carry out solutions• Assist and provide technical support by phone, email or chat.• Analyze and resolve technical issues related to our Microsoft products and services, notably Office 365.• Lead customers through service configurations.• Provide best in class customer service• Deliver and follow up on technical issues up to and including resolution to ensure the highest level of customer satisfaction.• Proactively and comprehensively document customer issues in ticketing system.• Carry out a variety of related tasks per the job’s evolution and departmental needs. Show less • Confront new technical issues every single day, majorly with Intune• Resolve technical issues for customers: identify the causes, support the client remotely by using virtual machines, find and carry out solutions• Assist and provide technical support by phone, email or chat.• Analyze and resolve technical issues related to our Microsoft products and services, notably Office 365.• Lead customers through service configurations.• Provide best in class customer service• Deliver and follow up on technical issues up to and including resolution to ensure the highest level of customer satisfaction.• Proactively and comprehensively document customer issues in ticketing system.• Carry out a variety of related tasks per the job’s evolution and departmental needs. Show less • Assist and provide technical support by phone, email or chat.• Analyze and resolve technical issues related to our Microsoft products and services, notably Office 365.• Lead customers through service configurations.• Provide best in class customer service• Deliver and follow up on technical issues up to and including resolution to ensure the highest level of customer satisfaction.• Proactively and comprehensively document customer issues in ticketing system.• Carry out a variety of related tasks per the job’s evolution and departmental needs. Show less

  • M365 Technical Advisor IV

    Jun 2023 - now

  • M365 Intune Technical Advisor III

    May 2022 - Jun 2023

  • M365 Business Technical Advisor

    Apr 2022 - May 2022