Igor Magic

Experience

• 

  AT&T

  Jan 2005 - now

  Leading a team of software engineers based in Slovakia and Czech Republic, responsible for projects developed using various technologies and programming languages such as React, Python, Java, and ServiceNow.Since 2019, responsible for vendor management, including ensuring vendors provide the highest possible standards of service, managing vendor contracts (MSA, SOWs, POs), The yearly capital spent is up to $3.78M (representing ~35 contractors).Responsible for integrating software developers and AT&T internal operation teams to enhance productivity and improve customer experience through work function automation and development of customized user interfaces tailored to operational needs. Projects implemented in Agile (Scrum) software development from 2017 to 2021 and in SAFe methodology since 2022. Show less We provide members with guidance and support on how to effectively balance family life priorities with career objectives and work commitments.Our Objectives:•Help parents balance their work and personal life.•Provide the forum for sharing ideas to assist parents with their parental responsibilities.•Share parental ‘best practices’ educate and motivate working parents through coaching, mentoring, and development programs.•Make parental life for our employees easier and enjoyable.•Connect parents in the company.•Help parents be comfortable about their children when they are at work, to help them concentrate and focus on our customers and business.•Support local foster home to allow equal chance for parentless children.•Proactive searching of potential resources to provide discounts tailored for parents.Location:EMEA, CALA and APAC region Show less Design, coordinate and control various functions within PM team - 20 to 60 SVK and US based Project Managers; up to 5 Line Managers + SME & Escalation ManagerDefine team objectives and make provisions for their achievement. Monitor and evaluate team performance Responsible to build and maintain customer relationships. Directly responsible for number of high-profile Wholesales carriers e.g. TelePacific, Century Link, Windstream etc.Ensure the On Time Performance, Cycle Time target and customer commitments are met while developing new and improved processes to increase productivity.Cooperate with other AT&T internal teams (Network, Design, Provisioning etc.) to ensure seamless delivery of AT&T services; monitor and ensure projects meet required quality and client satisfaction.Partner with Service Management & Account Management teams to improve the customer experience Show less

  • Area Manager Transformation Office - Agile software development team

    Jun 2017 - now

  • CEO - Parents@Work (Employee Network)

    Mar 2014 - Jun 2017

  • Area Manager – Project Management team (AT&T Wholesale Customer Care)

    Dec 2012 - May 2017

  • EMEA Billing Operations - Supervising Manager

    Jul 2008 - Nov 2012

  • Team Leader of Project Implementation Managers

    Jan 2005 - Jun 2009