Jon Lillie

Experience

• 

  SISU Medical Solutions

  Dec 2010 - Feb 2011

  First Level Service Technician

  MSP Help Desk Technician working with all types of staff from 15 different Hospitals.• Over-phone support: Take phone calls and provide over phone support to hospital staff.• Email and ticket support: Convert emails to tickets and work tickets when possible or escalate ticket to support teams when needed.• Managed Active Directory: Managed Microsoft Active Directory environment for all hospitals

• 

  Compudyne, Inc.

  Feb 2011 - Dec 2011

  Service Technician

  MSP Server Technician checking on health of client’s servers and escalate issues to teams.• Server Administration: Check Event Log alerts from client servers for issues or areas of concern. Triaged, troubleshot, and fixed alerts. Escalated remaining alerts.• Onsite support: Go onsite to support or implement new systems as needed.• Server and workstation patching: Setup patch management via Kaseya and deploy patches to client Servers and workstations.

• 

  Mercy Hospital

  Dec 2011 - Dec 2013

  IT Technician

  Hospital IT Technician.• Physical and Virtual Server Management: Managed and Patch Physical Servers, VMware vCenter environment, SAN environment, Backup environment and network environment. • Network and Phone support: Setup, configure, network and punch down Avaya Analog, Digital and VOIP phone system as well as managed the hospital wired and wireless network.• Security System Support: Managed and Maintain AXIS Security Camera system.

• 

  NEWSCYCLE Solutions

  Dec 2013 - Jan 2015

  IT System Administrator

  IT Systems Administrator for Newspaper software company.• Physical and Virtual Server Management: Manage and Patch Physical Servers, VMware vCenter environment, including Windows and Linux environments.• Network Support: Managed Network for multiple office locations including wireless and wired networks• Phone Support: Setup Cloud based phone system and helped migrate from Digital PBX to Cloud based VOIP system. • Desktop Support: Manage, support, and deploy multiple Windows laptops for staff. Deployed around 5 laptops per week to new staff or upgraded systems of old staff. Show less

• 

  Avtex Solutions, LLC

  Jan 2015 - Oct 2016

  Managed Services Engineer Tier II

  MSP Tier II Engineer in charge of patching and an escalation point for help desk.• Managed Windows Environments: Managed and Patched Windows Server 2008-2012 R2 including Servers hosted in Hyper V environments. • PowerShell Development: Developed PowerShell scripts to manage Office 365/Microsoft CSP Customers.• Guidance and Leadership to Help Desk: Provide education, guidance, and leadership to Help Desk team as well as coaching and escalation of problems during and after business hours.• Process Development: Documented and Developed processes for Business during SOC Audit development. Show less

• 

  TEKsystems

  Oct 2016 - May 2017

  Contractor

  Contractor for Datalink (purchased by Insight) to provide support to business and clients.• Develop and Deploy Appliances: Develop and deploy our standard remote access and monitoring solution for our clients and business. Developed automation which drove deployment time from 8 hours to 2 hours. • AWS Support and Management: Support and manage our AWS environment that hosted our business applications and infrastructure.• Drive Business Innovations: Setup dual monitoring for all clients within a week. Investigated different solutions or automations to help drive business cost down. Show less

• 

  Insight

  May 2017 - Oct 2021

  Architected and implemented cloud automations. Managed a small team of architects.• Agile (SCRUM) Framework: Develop User Stories; work with Scrum master and other developers to prioritize backlog; Contribute to Daily Stand Ups; help other developers when roadblocks arise. • Leadership and Management: Managed and led a small team of architects to achieve business initiatives and innovations. • Public and Private Cloud Automations: Developed Ansible, Terraform, and ServiceNow automations for Azure public and VMware private cloud deployments.• Ansible: Developed Ansible Playbooks to deploy resources in Azure. Managed Playbooks in GitHub and AWS CodeCommit. Show less Led internal development efforts while communicating and setting expectations with stakeholders.• Solution Development: Utilized the “People, Process, Tools” framework to create sustainable, secure solutions that could grow with the business.• Leadership: Led teams and individuals towards business goals and initiatives that our Leadership Philosophy had set.• Azure Management: Managed client and internal Azure environments and developed proof of concept solutions utilizing Azure services. Show less Developed Event Management solutions for business using Evanios and ServiceNow.• Event Management: Developed Insight’s Event Management solution and practice to reduce Incident creation for our Operations team. Maintained a 90% event reduction rate and provided complete automation of incident creation that was initially handled by the NOC team.• ServiceNow Development: Developed Evanios integrations between Insight monitoring solutions and the ServiceNow platform. • Collaboration with Stakeholders: Worked with business stakeholders to ensure that Event Management was working to the business’s needs of incident reduction and cost savings.• AWS Support and Management: Supported and managed our AWS environment, which hosted our business applications and infrastructure. Show less

  • Senior Consultant

    Mar 2021 - Oct 2021

  • Lead System Architect

    Oct 2018 - Mar 2021

  • Senior System Engineer

    Apr 2018 - Oct 2018

  • System Engineer

    May 2017 - Apr 2018
• 

  Frontdoor, Inc.

  Oct 2021 - Mar 2022

  Senior Cloud Systems Administrator

  Manage multiple AWS Accounts and implement automated solutions.• Automation: Develop Ansible playbooks and Roles to manage servers in both AWS and VMware environments. • Cloud Development: Manage 14 different AWS accounts in different AWS solutions and usages. • Systems Management: Manage Windows Server (2016-2019) and Linux (REHL and CentOS) environments.

• 

  Entrust

  Apr 2022 - Jul 2023

  Sr. Cloud Services Engineer

  Build and Manage Automation Solutions for Cloud Services Team• Automation: Develop Ansible Playbooks and Roles, Terraform Scripts, Python Scripts, and Jenkins Pipelines.•Infrastructure as Code: Maintain all infrastructure used for Automation as Infrastructure as Code with Terraform and Ansible. • Systems Management: Manage both Windows Server (2016-2019) and Linux (REHL, CentOS, and Ubuntu) environments with both Public Clouds(AWS and Azure) as well as Private Clouds (VMware).

• 

  CDW

  Jul 2023 - Mar 2024

  Sr. AWS Cloud Engineer

  Consult with Clients’ on how to manage their Cloud Environments with IaC technology.• AWS: Build, manage, review, assess Clients’ AWS infrastructure to met their requirements•Infrastructure as Code: Build, review, assess Clients’ IaC. Provide feedback and best practice recommendations. • Solution Development: Helped build out go to market concepts for Kubernetes at the Edge; AI Model serving; Cloud Operations Models.

• 

  GDT - General Datatech

  Mar 2024 - now

  Sr. Solution Developer

  Develop internal solutions for GDT as well as provide strategical direction for what Technologies we use and implement• Automation Platform: Designed, Architected and implemented a Kubernetes and micro services-based automation platform•Infrastructure as Code: Developed Terraform, Ansible, Python and CI/CD Pipelines to manage both Cloud (Azure and AWS) and on-premises resources. • Leadership: Lead a group of on-shore and off-shore resources that manages strategic tools for our Services business Show less