
Cassandra Walters, MBA, PMP
Graduate Assistant

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About me
Sr. Manager, Business Operations, Customer Service at Optum Serve
Education

University of Wisconsin-La Crosse
-Master of Business Administration (MBA) Business Administration and Management, GeneralActivities and Societies: Sigma Delta Pi (El Sociedad Nacional Hispánica)

Viterbo University
-Bachelor of Business Administration (B.B.A.) Management and MarketingActivities and Societies: Resident Assistant, Dean's List
Experience

University of Wisconsin-La Crosse
Jan 1998 - Jan 1999Graduate AssistantIn this position, I was challenged to work with a program developer to learn how to build Intranet pages for the Management Department. From this exposure, I developed computer programs to facilitate curricula matters such as allowing students to request overrides via the Intranet and created Intranet web pages for the department. In addition to building Intranet pages for the department, I assisted professors to achieve their pedagogical objectives, for example, by substituting them in the classroom. I coordinated activities for selecting candidates to fill vacant teaching positions with the Management Department. Show less

Expeditors
Jan 2001 - Jan 2001Ocean Export AgentI occasionally travelled in this position to observe shipment activities at other locations within the United States. Due to my attention to detail and passion for training others, I was asked to compile manuals to assist new and existing employees in learning their jobs more quickly and improving staff productivity. Most importantly, I collaborated with other ocean export agents domestically and internationally to meet container shipment deadlines to Latin America and Europe.

CenturyLink
Jan 2003 - Jan 2015Promoted the company on local radio. I Interviewed and hired individuals with the right skill set to meet team goals and participated in on-boarding new hires into the organization. To increase performance, I analyzed and interpreted metrics for team members and assisted them in the implementation of action plans for them to grow in their job performance. Also, I trained and developed team members for career advancement while working to build a strong and knowledgeable team. Once a year, I completed annual performance reviews with team members. I enjoyed volunteering within the community representing CenturyLink's mission to grow its communities. I frequently promoted the company in local community events. Show less
Inbound Sales and Care Supervisor
Jan 2004 - Jan 2015Inbound Sales and Care Representative
Jan 2003 - Jan 2004

Optum
Dec 2015 - nowSenior Manager, Business Operations, Customer Service
Feb 2024 - nowCustomer Service Manager
Oct 2017 - Apr 2024Customer Service Supervisor
Dec 2015 - Oct 2017
Licenses & Certifications
- View certificate

Project Management Professional (PMP)®
Project Management InstituteOct 2023
Honors & Awards
- Awarded to Cassandra Walters, MBA, PMPAdditional Honors & Awards - MVP Supervisor Winner, March and November 2013, for top supervisor sales.Premier Club Winner, First Quarter 2012, for top supervisor sales.Circle of Excellence Winner, CenturyLink, 2011.“Excellent Customer Service Award,” Expeditor’s International of Washington Inc., 2001.
Volunteer Experience
Volunteer
Issued by Viterbo University on Jan 2014
Associated with Cassandra Walters, MBA, PMPDirector of Events - La Crosse
Issued by PMI La Crosse - Rochester Chapter on Dec 2023
Associated with Cassandra Walters, MBA, PMP
Languages
- enEnglish
- spSpanish
- frFrench
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