Cassandra Walters, MBA, PMP

Experience

• 

  University of Wisconsin-La Crosse

  Jan 1998 - Jan 1999

  Graduate Assistant

  In this position, I was challenged to work with a program developer to learn how to build Intranet pages for the Management Department. From this exposure, I developed computer programs to facilitate curricula matters such as allowing students to request overrides via the Intranet and created Intranet web pages for the department. In addition to building Intranet pages for the department, I assisted professors to achieve their pedagogical objectives, for example, by substituting them in the classroom. I coordinated activities for selecting candidates to fill vacant teaching positions with the Management Department. Show less

• 

  Expeditors

  Jan 2001 - Jan 2001

  Ocean Export Agent

  I occasionally travelled in this position to observe shipment activities at other locations within the United States. Due to my attention to detail and passion for training others, I was asked to compile manuals to assist new and existing employees in learning their jobs more quickly and improving staff productivity. Most importantly, I collaborated with other ocean export agents domestically and internationally to meet container shipment deadlines to Latin America and Europe.

• 

  CenturyLink

  Jan 2003 - Jan 2015

  Promoted the company on local radio. I Interviewed and hired individuals with the right skill set to meet team goals and participated in on-boarding new hires into the organization. To increase performance, I analyzed and interpreted metrics for team members and assisted them in the implementation of action plans for them to grow in their job performance. Also, I trained and developed team members for career advancement while working to build a strong and knowledgeable team. Once a year, I completed annual performance reviews with team members. I enjoyed volunteering within the community representing CenturyLink's mission to grow its communities. I frequently promoted the company in local community events. Show less

  • Inbound Sales and Care Supervisor

    Jan 2004 - Jan 2015

  • Inbound Sales and Care Representative

    Jan 2003 - Jan 2004
• 

  Optum

  Dec 2015 - now

  • Senior Manager, Business Operations, Customer Service

    Feb 2024 - now

  • Customer Service Manager

    Oct 2017 - Apr 2024

  • Customer Service Supervisor

    Dec 2015 - Oct 2017