Robert Van Doren

Experience

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  Equant SA

  Jan 1994 - Jan 2003

  EUMA IT manager

  I started to work at Equant at Brussels Airport as support engineer and one year later as system administrator managing the day-to-day IT operation of the Brussels Airport. Integrating the European team deploying the SITA CUTE system in various European airports. I managed the complete setup of the first Airport (Perpignan) contract that SITA won on the French market and later participate to the setup the Lebanon Beirut International Airport. During these years I stayed in the SITA GROUP moving internally from Equant to Equant Joint Venture and finally to SITA SC. In 2001, Equant and Global One merged together and I'm integrating the new Equant as European IT manager providing IT support internally for Europe Middle-East and Africa countries. Transversal role managing more than 50 local IT in EUMA, providing IT support to internal users and managed large projects deployment. Worked actively in the SITA transition project during 2001-2003 for separating IT infrastructure between the 2 companies sites per sites in the world (160 countries) Show less

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  SITA

  Jan 1994 - Jan 1999

  CUTE OS LAN ADMINISTRATOR
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  Orange Business Services

  Jan 1994 - Dec 2014

  IT Projects and Services manager

  I managed the Exchange2010 migration project in all Orange Business services location - 15.000 users and 2.200 shared mailbox migrated in 6 weeks. Project started a year in advance as it is a complex setup with two Microsoft Active directory and many dependencies on user provisioning tools (Tivoli identity management system) and others internal synchronized infrastructure system. On the user side we prepared and upgraded all PC with minimum messaging client requirement, make the users communication plan and documentation, in addition to train the Orange Business Services Help-desk staff. Mobile mail migration from Activesync FTNA platform to Orange Exchange2010 Activesync introducing registration process with security enforcement parameters on all mobile devices (5.000+ mobile mail accounts)Managed e-buro7 migration project worldwide – e-buro7 is the France Telecom PC standard image based on Microsoft Windows7 integrated in Orange Active directory with dedicated Orange Business Services back-office software. Get acceptance of new standard from internal software application owner (more than 900 internal different applications) and define technical users requirements and target environment. Build project roadmap including build, experimentation, pilot and generalization phase. Bring Your Own Device setup with Afaria MDM, later with Mobile Iron. Start to setup project and documentation for experimentation phase with Android, iOS and WindowsPhone. Managed Password attitude project, consist of reinforcing the security access of the PC Windows session account by giving user access to secured interface to modify, reset/unlock his account per answering pre-registered questions and answers. Service management for productivity services; Exchange messaging, web messaging, OCS/LCS/LYNC instant messaging, mobile mail(Activesync and Blackberry) and multimedia conferencing Coop'Net. Show less

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  SITA

  Jan 2003 - Jan 2012

  IT service and project manager

  Overall IT re-organization in the company in 2003, I joined the IT service management organization with responsibility to manage Worldwide IT support, creating statement of work between Field services operation team (local IT) and the IT&S organization. Later, I build an organization level agreement (OLA) by defining the services and the key performance indicators. I managed during 10 years the monthly service review meeting with Field Services operation team. In parallel, I managed several global deployment projects such as : • Microsoft AD migration started in 2005 in US, UK and France (Top 3 Equant countries), 10 additional countries in 2006, 15 countries in 2007 and remaining 2008-2009. 4-years migration project - from 800 different domain all around the world we moved to an unique domain AD.FRANCETELECOM.FR - setting up AD domain server in main site and migrated all 15.000 users PC on that unique domain. • build unique standard PC image integrated in AD based on France Telecom e-buro image in 2007 - this image was based on Microsoft Windows XP and included specific add-on layer based on SCCM to install the back office standard software suite (Microsoft Office2003 suite, Lotus Notes). • Setup and coordinate the overall IT infrastructure in the Major Coordinator Center in Port Louis, Mauritius. • in 2009, I started service management of productivity services: Messaging Exchange , webmail, Communicator-LCS-LYNC service, Mobile Mail (activesync, Blackbery), Multimedia conference Coop'Net services.• take active role in France Telecom CAB (Change advisory Board) and organize weekly RMP (Release management process) with internal technical expert. • start process for PKI user certificates (Aladin eToken) delivery and support in country were allowed. Show less

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  Altran Belgium & Luxembourg

  Jan 2015 - May 2019

  Senior IT Consultant

  Senior Project IT manager at GDF Suez, I manage the Skynote roll out project for GDF Suez in 3 business unit (Marketting & Sales, Laborelec and Nuclear & Power plant sites). Skynote is a Desktop as a Service (DaaS) and consist of a Windows7 customized master with access to the local ressources or with an access to a VMware win7 image hosted at the Paris Data center.

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  ENGIE IT

  May 2019 - now

  Project Manager

  Program management of the worldwide Engie IT skynote solution, leading project managers deploying the solution in Europe.