Noorul Arfeen

Experience

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  Lazeez Affaire

  Jul 2010 - Jan 2012

  Assistant Manager

  • Collect visitor's feedback and mention improvements to the menu• Make shift schedule and ensure that the team follows it• Assign opening and closing side work to hosts• Use the checklist to ensure all tasks have been completed• Assist in the bar inventory process

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  OUT OF THE BOX

  Feb 2012 - Nov 2013

  Assistant Manager

  • Assisting in the management of funds, bank deposit, receiving, inventory and payroll as needed.• Communicates frequently with other managers as to the progress of the day's work• Supervise employees• Maintain cost reports• Quality control of all supplies, food & beverages kitchen hygiene, and safety

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  Club Skooter, Samrat Hotel

  Nov 2013 - Nov 2014

  Manager

  • Manage staff during service hours• Communicates frequently with guest contacts in order to ensure that their needs are being met• Investigate and resolve customer complains• Prepare the staff salary• Generate growth and restaurant sales through marketing initiatives.• Analyze and resolve work problem

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  The Vault Café

  Nov 2014 - Aug 2018

  Manager

  • Assist with quarterly marketing plans and activities to attract new business and keep customer focus level at a high priority. • Effective listening to understand and clarify guest concerns and issues. • Deliver quality services by providing a warm and welcoming environment.• Timely communication of inventory, cash handling, safety, and customer matters.• Continuously improves the quality of provided services.• Negotiate vendor contracts and control inventory and cost.• Commit to developing high levels of customer service. • Handle customer inquiries and complaints. Show less

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  Raviz Restaurant

  Aug 2018 - Mar 2019

  Manager

  • Recruited and trained the staff for grand opening of the restaurant.• Business promotion and marketing of the restaurant • Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.• Menu Planning, designing and finalizing.• Proactively manage sanitation, maintenance, security, and prevention of injury from accidents to ensure the safety of guests and staff.• Perform various Inventory and control duties.• Assist in coordinating and monitoring all phases of loss prevention in the outlet. Show less

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  First Fiddle Restaurants

  Mar 2019 - Apr 2022

  General Manager

  • Accountable for franchisee profitability and driving/leading change for success. Assist franchisees in analysing their business opportunities and areas for improvement through short and long term business planning and regular financial business reviews • Encourage and maintain a positive working environment • Create detailed reports on daily, weekly, and monthly revenues and expenses.• Responsible for the performance, profit and loss compliance, People management, hygiene and health safety legislation, and communication of the business.• Achieve operational objectives of all outlets by preparing and completing action plans, implementing productivity, quality and standards of service.• Experience to increase customer engagement on Company’s social media accounts through interactive promotions and contests. • Organize marketing activities, such as promotional events and discount schemes affiliate marketing in conjunction with the Marketing team.• Discuss with Artists, Singers, DJs, and bands, confirm their performances and create a weekly event calendar.• Builds and maintains a relationship with key clients creates and solicits new business through innovative means.• Offer guest assistance whenever possible.• Recruitment and training of staffs.• Avoid legal challenges by following all company and government legislations.• Liaise with the BOH Management Team to control costs by reviewing portion control and quantities of preparation, minimizing waste. Show less

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  AZULE – OCEAN FRONT

  May 2022 - Jan 2024

  General Manager

  • Accountable for operational excellence and driving sales in the marketplace.• Communicate and implement changes to standards, policies and contracts with franchisees and follow up on all issues within the franchisee contract.• Responsible for inventory management based on sales forecasts & analysis.• Pre-revenue analysis on a daily/weekly basis to keep a constant tab on revenue targets.• Designing Pricing & Promotion Frameworks to achieve revenue targets consistently.• Responsible for the communication/training and follow up of all new product and process roll-outs in their region.• Detailed reporting & analytics on revenue, sales maintain the set “APC” (average per check) standard given. • Manage all aspects of the restaurant environment through a term of managers and service member. • Responsible for Alcohol Inventory, Preparing profit and loss accounts and budget of alcohol, and processing online purchase orders on the Delhi Excise Govt. of India site.• Meeting, greeting, and accepting feedback positively from customers and using feedback to implement positive changes within the restaurant. Show less

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  NAI

  May 2024 - now

  General Manager

  As a General Manager, I excel at controlling all operational elements, from developing and carrying out effective procedures and guidelines to enhancing financial performance through strategic budgeting and cost management strategies. My talents include hiring, training, and encouraging employees, ensuring that excellent customer service standards are maintained, as well as developing a pleasant work atmosphere. I am committed to monitoring feedback from customers, developing new marketing techniques, evaluating market trends, and forming meaningful collaborations with local companies and influencers in order to increase brand awareness and customer engagement. I specialize in inventory management and ensure compliance with safety standards and regulatory requirements. My strategic planning understanding enables me to undertake in-depth market research, cooperate on development plans, and lead successful public relations campaigns to help the establishment flourish. Show less