Caroline Mwangi

Experience

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  Turnkey Africa

  Jan 2013 - Dec 2016

  Business Analyst,Finance

  -Meeting timelines and deliverables associated with their team. -Communicate and influence a wide-ranging audience up to and including Executive level and provide thought leadership on business analysis best practices.-Discover and articulate the strategic and tactical scope and demands of the projects.i.e the uniqueness of the client environment and deliverables and ensure the right strategy and scope is shaped for the project so that the most optimum business benefits are delivered.-Partner closely with key business stakeholders to successfully deliver Insurance solutions that enable the company to meet their strategic goals.-Provide effort estimates required to deliver proposed system changes, facilitate software design reviews and participates in developing transition plans during Go lives.-Prepare User Review Schedule-Lead Data Acquisition and Conversion process (Data Loading).-Identify emergent properties and requirements throughout the software development life cycle.-Evaluate issues raised at user reviews and determine the date to move on to the next stage.-Governance and leadership of ABAs and EBAs in a project, and become the SME of the designated domain area. Show less

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  Turnkey Africa Ltd

  Jan 2017 - Dec 2021

  -Control & Monitor and support deliverables.-Monitor customer service or service desk functions, and collect performance data.-Tracking and monitoring of performance is carried out, metrics and reports are analyzed, and issues are resolved.-Assist Sales team in the presentation, demonstration and sale of TurnQuest applications and services.-Responsible for coordinating the efforts of multiple support business analysts on support sites.-Participate, as appropriate, in formal processes such as compensation negotiations and disciplinary procedures.-Mentor assigned team members, ensuring alignment with predetermined statements of required development outcomes.-Develop plans to ensure that the organization has appropriately skilled resources to meet organizational objectives and commitments.-Work closely with the sales team to help prospects to clarify their needs and requirements. Show less

  • Support Lead, Finance

    Jan 2018 - Dec 2021

  • Senior Support Business Analyst

    Jan 2017 - Dec 2017
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  Equity Bank Limited

  Jul 2020 - Aug 2023

  Senior Business and Product Analyst -Equity Bank

  The role entails capturing and detailing requirements for Equity Bank systems.Key focus currently is working on the implementation of Jenga Payment Gateway. A platform that is used by merchants to receive payments from their customers.

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  I&M Bank Kenya

  Jun 2023 - now

  Technical Product Owner, Enterprise Digital Solutions

  Roles and Responsibilities1. Creating Strategies and Product RoadMaps for the Bank's Digital Solutions2. Manage Backlogs for API gateway, Payment Gateway, Business Connect, Fiorano middleware3. Requirement Refinements and User story mapping.4. Document and Manage Core Banking Requirements( Finacle)5. Capturing of Requirements in Jira and Confluence.6. Oversee Quality Assurance and Deployment of Digital Products7. Team Tasks Management through Scrum and Kanban8. Supporting Vertical Systems API Integrations to Core Banking Show less