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Kushal Biswas

Customer Service Representative

517 followers

Pune, Maharashtra, India

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Timeline
About me
TPM @ Qualys | Ex. Broadcom | Ex. Symantec
Education
- Mahatma Gandhi Kashi Vidyapeeth
  2000 - 2003
  Bachelor of Commerce - BCom Business/Commerce, General
- Indian Institute of Management, Lucknow
  -
  Certificate in Digital Marketing
Experience
- HSBC
  Nov 2007 - Dec 2010
  Customer Service Representative
- 3 Global Services Private Limited (A Hutchison Whampoa Co.)
  Dec 2010 - Jan 2012
  Retention Specialist
- Ocwen Financial Solutions Pvt. Ltd. - APAC
  Jan 2012 - Oct 2013
  Senior Collections Specialist
- Convergys Intelligent Contact
  Nov 2013 - May 2014
  Customer Care Officer
- Symantec
  Jul 2014 - Dec 2021
  - Product Marketing Engineer
    Nov 2019 - Dec 2021
  - Marketing Automation Specialist
    Feb 2016 - Oct 2019
  - Training Support Specialist
    Jan 2015 - Jan 2016
  - Customer Success Specialist
    Jul 2014 - Dec 2014
- Qualys
  May 2022 - now
  Technical Project Manager
Licenses & Certifications
- Fundamentals of Predictive Project Management
  Project Management Institute
  May 2022
  View certificate
- CompTIA IT Fundamentals+
  CompTIA
  May 2020
- Email Marketing Certified
  HubSpot Academy
  Nov 2019
  View certificate
- HubSpot Marketing Software Certified
  HubSpot Academy
  Nov 2019
  View certificate
- Generative AI for Project Managers
  Project Management Institute
  Apr 2024
- Google Web Designer
  Google for Developers
  Dec 2019
  View certificate
- Gainsight Admin 100 Certified
  Gainsight
- Certified ScrumMaster (CSM)
  Scrum Alliance
  Sept 2019
  View certificate
- ISC2 Candidate
  ISC2
  Apr 2024
  View certificate
- Oracle Eloqua Marketing Cloud B2B Masters Eloqua
  Oracle
  Jun 2017

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