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Renardo Williams

Renardo Williams

Data Entry

Followers of Renardo Williams114 followers
location of Renardo WilliamsMillersville, Maryland, United States

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  • Timeline

  • About me

    Dedicated Full-Stack Web Developer, Bridging Vision with Code// JavaScript | React | Python | Flask | SQLAlchemy

  • Education

    • Flatiron School

      2023 - 2023
      Web Development

      Bootcamp in Learning New Technologies in Full-Stack Web Development such as Javascript, Python React and SQL

    • University of Technology, Jamaica

      -
      Bachelor of Science (BS) Information Technology and Computing

  • Experience

    • National Meats Ltd

      May 2009 - Sept 2010
      Data Entry

      -Updated machine data on the company’s software database-Check workers scheduling and updated workers data on software database

    • ACCENT Marketing

      Nov 2013 - Jan 2015
      Customer Service Technician

      -Performed troubleshooting to resolve IT-related and application issues for 2000+users.-Handled 20+ support tickets daily with a 94% success rate and enforced ticket management best practices which reduced resolution time by 40%. . -Secured 99% customer satisfaction by implementing effective strategies and removing the root causes of customers’ technical issues.

    • Freelancing Work

      Jan 2015 - Aug 2018
      Computer Technician

      -Installed, configured and managed laptops, phones, printers and other devices for 140+ customers.-Performed network, software and hardware troubleshooting to assure all systems were operating optimally. -Engaged effective troubleshooting methods and process resourcefulness, which reduced downtime by 47% caused by computer and network issues. -Utilized effective preventive and predictive maintenance methods for computer repair and maintenance, improving efficiency by 30% while minimizing downtime by 20%. Show less

    • Amazon

      Jun 2021 - now
      Process Guide

      -Resolving nonconformities promptly and suggesting techniques for prompt resolution. -Handle all assigned tasks, including problem solving and Direct Engagement with Leadership and Process Assistant to achieve maximum customer satisfaction. -Communicate with leadership to resolve quality, production and efficiency problems.

  • Licenses & Certifications