Praveen Kumar

Experience

• 

  Infosys

  Aug 2011 - Jan 2013

  Support analyst

  • Analyse and test the User application issues and provide the fix for it.• Providing the support and fixes for the internal communication channels.• Primary contact for priority issues. Delegate and manage the issues to the team.• Responsible for documentation and deliverable System installation and validation for Customers via remote assistance.• Manage a medium size team, mentor and delegate the tasks.

• 

  Netcracker Technology

  Jan 2013 - Mar 2021

  Senior Software Engineer

  • Excellent knowledge of Software development life cycle (SDLC) and Software test life cycle (STLC) with strong skills in implementing testing process life cycle, design test cases, test data and execution of test cases.• Thorough hands on experience with all levels of testing including Sanity, Usability, Functional, Integration, Regression, Re-testing and User Acceptance Testing.• Experienced in using Test management tools, Defect management tools, software testing of back end UNIX environments, installation testing, replication of problems & generation of bug report• Practical experience in TELECOM domain OSS and BSS (Rating and Billing).• Having good hands on experience in Oracle Forms, Oracle OM, NMS, Sales Smart Solution (SSS) and Siebel.• Have 20 months of Onsite experience at client location and directly interacted with various stakeholders.• Have 1+ years of experience in leading a team of 6 members.• An effective leader with strong communication skills and an analytical mind with the ability to think clearly & logically Show less

• 

  Tata Consultancy Services

  Mar 2021 - Apr 2023

  Assistant Consultant

  CRM and Billing QA Analyst- Saudi Telecom, KSA• Attending customer and onsite calls to understand business requirements and prepare testScenarios/cases by applying technical and functional requirements and knowledge to ensure the maximum coverage.• Arranging reviews of test cases with various teams in hierarchy and implement the requiredchanges accordingly.• As part of Business Acceptance Testing responsible to present business use cases to businessteams and provide user manual after successful completion of BAT.• Was a part of scrum team and will attend daily stand-up meetings to understand and work on sprint backlogs. Show less

• 

  TKMiND Consultants

  Jul 2023 - now

  RBM and CRM Analyst

  DIGITAL B2B BILLING Analyst - Saudi Telecom, KSA• Attending customer and onsite calls to understand business requirements and prepare testScenarios/cases by applying technical and functional requirements and knowledge to ensure the maximum coverage.• Arranging reviews of test cases with various teams in hierarchy and implement the requiredchanges accordingly.• As part of Business Acceptance Testing responsible to present business use cases to businessteams and provide user manual after successful completion of BAT.• Was a part of scrum team and will attend daily stand-up meetings to understand and work on sprint backlogs. Show less