MOHAMMED FARHAN

Experience

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  PragICTS

  Feb 2024 - Jun 2024

  Associate System Engineer

  As an Associate Systems Engineer with extensive experience at the Asian Group of Companies and Authenticities Sri Lanka, I have a proven track record in managing and optimizing complex IT infrastructures. At the Asian Group of Companies, I managed IT infrastructure for over 300 users across multiple branches in Sri Lanka, ensuring secure and efficient operations using Palo Alto firewalls, BitDefender endpoint security, and VPN solutions. I also designed and implemented systems using both Windows and Linux servers, leveraging cloud platforms such as AWS, Microsoft Azure, Google Workspace, and Office 365. I created a network monitoring platform using Prometheus and Grafana, enhancing system visibility and performance.At Authenticities Sri Lanka, I focused on monitoring and maintaining the IT infrastructure, ensuring servers, networks, and applications were operational. I managed incident resolution, implemented system updates and patches, and provided technical support to end-users. My role also involved system design, configuration management, performance optimization, and training staff on new technologies.My diverse skill set includes proficiency in operating systems (Windows, Linux, Unix), virtualization technologies (VMware, Hyper-V), cloud platforms (AWS, Azure, Google Cloud), network and security management (Palo Alto, Cisco), and scripting (PowerShell, Python, Shell). My strong problem-solving and analytical abilities, along with my understanding of ITIL processes and best practices, ensure reliable, secure, and efficient IT infrastructure that supports organizational goals and enhances IT service delivery. Show less

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  The Concept Store by Asian Group of Companies

  Feb 2024 - May 2024

  ASSOCIATE ITOPS ENGINEER, ASSOCIATE SYSTEM ENGINEER

  Monitoring and Maintenance⦿Ensure IT infrastructure (servers, networks, applications) is operational.⦿Monitor system performance and respond to alerts.Incident Management⦿Address and resolve IT incidents and service requests.⦿Coordinate with IT teams to manage and resolve critical incidents.System Updates and Patching⦿Implement software updates and patches.⦿Ensure systems are secure and up-to-date.Documentation and Reporting⦿Maintain logs of system performance and incidents.⦿Generate reports on system uptime and performance metrics.User Support⦿Provide technical support to end-users.⦿Troubleshoot and resolve hardware and software issues.System Design and Implementation⦿Assist in designing and implementing IT systems and infrastructure.⦿Configure and deploy servers, storage solutions, and networks.System Configuration and Management⦿Manage system configurations for optimal performance.⦿Implement best practices for system security and data integrity.Technical Support and Troubleshooting⦿Provide tier-2/3 support for complex system issues.⦿Diagnose and resolve hardware and software problems.Performance Optimization⦿Monitor and optimize system performance.⦿Conduct capacity planning and system tuning.Documentation and Training⦿Document system configurations and procedures.⦿Train end-users and IT staff on new systems and technologies.Research and Development⦿Stay updated with emerging technologies.⦿Evaluate new tools and technologies for potential adoption.➡Understanding of ITIL processes and best practices.➡Knowledge of monitoring tools.➡Strong knowledge of operating systems (Windows, Linux, Unix).➡Experience with virtualization technologies (e.g., VMware, Hyper-V).➡Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).➡Basic to advanced scripting skills (e.g., PowerShell, Python, Shell).➡Strong problem-solving and analytical skills.➡Understanding of network protocols and configurations. Show less

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  Authenticities Sri Lanka

  May 2024 - Jun 2024

  ASSOCIATE ITOPS & SYSTEM ENGINEER

  Monthly Backups:◘Perform regular monthly backups to ensure data integrity and availability.◘Verify the completeness and accuracy of backup data.◘Maintain backup schedules and logs.◘Ensure backups are securely stored and easily retrievable in case of data loss or disaster recovery.Maintaining Tally Software:◘Manage and maintain the Tally accounting software.◘Ensure the software is updated with the latest patches and versions.◘Troubleshoot and resolve any issues related to Tally.◘Provide support and training to users on Tally functionalities.Maintaining ETOS Website:◘Regularly update and maintain the ETOS website.◘Ensure website security and performance.◘Troubleshoot and resolve any website-related issues.◘Implement content updates and improvements as needed.◘Monitor website traffic and user feedback to optimize user experience.Management of IT Infrastructure:◘Oversee and manage IT infrastructure across multiple locations, supporting over 50 IT users.◘Ensure the secure and efficient operation of IT systems, including on-premise and cloud-based solutions.◘Implement and manage enterprise-grade security solutions, such as checkpoint firewalls.System Design and Implementation:◘Design and implement IT systems and infrastructure, including Windows and Linux-based on-premise servers, cloud services (AWS, Azure), and enterprise applications (Gmail, Outlook, Google Workspace, Office 365).◘Deploy and configure network hardware, including Cisco wireless access points and switches, Synology NAS, and Dell DRAC blade servers.Incident Management and Technical Support:◘Provide tier-2/3 technical support, addressing and resolving complex IT incidents and service requests.System Updates and Security:◘Implement software updates and patches to ensure systems are up-to-date and secure.◘Provide technical support to end-users, troubleshooting and resolving hardware and software issues. Show less