Amir Ilanloo

Experience

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  Pouya resaneh iranian

  Aug 2015 - Aug 2016

  Data information specialist
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  RighTel

  Apr 2016 - Aug 2016

  Marketing Supervisor
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  Snappfood

  Dec 2016 - Apr 2018

  Logistics Supervisor

  Managed the Food delivery service in TehranManaging the biker's acquisitions based on the order level and growthManaging the team of 8 support teams for assigning, dispatching, and supporting the last-mile food delivery service Expand the last-mile food delivery to the Cafe and confectionery delivery Increase the supply acquisition by 160%

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  Snappbox

  Apr 2018 - Jun 2020

  Senior Operations Specialist

  • 𝑩𝒊𝒌𝒆𝒓𝒔/𝑫𝒓𝒊𝒗𝒆𝒓𝒔 𝑸𝑪- Built and maintained the driver's QC project.- Implemented driver's quality control procedures across teams.- Reduced driver cancellations after acceptance by 6x in a month with QC procedures.- Reduced unique driver cancellation fraud after acceptance by 3.9x.• 𝑺𝒏𝒂𝒑𝒑𝒎𝒂𝒓𝒌𝒆𝒕 𝑫𝒆𝒍𝒊𝒗𝒆𝒓𝒚ℎ𝑡𝑡𝑝𝑠://𝑠𝑛𝑎𝑝𝑝.𝑚𝑎𝑟𝑘𝑒𝑡/- Launched on-demand non-express (2 hour time-slot) grocery delivery service.- Achieved and maintained a 98% in-slot delivery rate and 99% fulfillment rate.- Decreased cost per order by 30% by implementing batching (Stacking multiple requests into a single delivery request with multiple terminals)- Managed and implemented the delivery pricing based on market research and external pricing factors.- Achieved an average monthly ride growth of 31% (Q1 2019 to Q2 2020) in grocery delivery with 98% on-time delivery.- Conducted root cause analysis of delivery KPIs bottlenecks based on service level agreement (% on-time delivery, cost per order, %Fulfillment rate) and developed corrective actions.- Launched a new vehicle type (CarBox) to target the on-demand mid-size package delivery market. Show less

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  Snapp!

  Dec 2020 - May 2024

  • 𝑴𝒆𝒅𝒊𝒄𝒊𝒏𝒆 𝑳𝒂𝒔𝒕-𝒎𝒊𝒍𝒆 𝑫𝒆𝒍𝒊𝒗𝒆𝒓𝒚Launched a new fast delivery service for medicine delivery, resulting in a remarkable 60% increase in (GMV) from Mar 2022 to Mar 2023, while maintained the SLA and %OTD above 97% with a 60% growth. Retails last-mile delivery- Achieved a noteworthy 103% increase in GMV in this service, while maintained the SLA and %OTD above 95%.• 𝑩2𝑩 𝒍𝒂𝒔𝒕-𝒎𝒊𝒍𝒆 𝒇𝒐𝒐𝒅 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒚Spearheaded a successful growth initiative, achieving a 2X increase in GMV in this service and maintained a 99% OTD rate. • 𝑩2𝑩 𝒔𝒑𝒂𝒓𝒆 𝒑𝒂𝒓𝒕 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒚- Successfully launched a same-day delivery service with a 4 hr time slot.• 𝑺𝒂𝒍𝒆𝒔 𝑶𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏- Built and managed a top-performing support operation team of 6 specialists, resulting in an improvement of support KPIs (AHT, Acquisitions, ATT, and Utilizations) per project and overall CSAT.- Implemented effective strategies to evaluate the cost per project and its impact, prioritizing tasks for the team, resulting in a significant increase in efficiency and productivity.- Successfully identified and implemented process improvements, resulting in a notable increase in customers CSAT and a reduction in support costs. • 𝑭𝒊𝒓𝒔𝒕-𝒎𝒊𝒍𝒆 𝒓𝒆𝒕𝒂𝒊𝒍 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒚- Successfully launched a 1st mile retail delivery to the hub, achieving a 50% cost reduction by implementing multi-pickup batching (Order stacking). • 𝑬𝒂𝒔𝒚 𝑫𝒆𝒍𝒊𝒗𝒆𝒓𝒚 𝑹𝒆𝒒𝒖𝒆𝒔𝒕- Launched a new product and easy request for restaurants, achieving a 50% market share with the easy request for restaurant against a competitor with -20% PC1. Structured the sales team payment plan based on A/B testing to maximize lead conversion (Restaurants),• 𝑻𝒆𝒂𝒎 𝑶𝑲𝑹𝒔 𝒂𝒏𝒅 𝑲𝑷𝑰𝒔- structured the team OKRs and tasks on JIRA (CANBAN).• 𝑴𝒊𝒅 𝑺𝒊𝒛𝒆 𝒑𝒂𝒄𝒌𝒂𝒈𝒆 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒚Successfully reached an 11.7% ride-share by CarBox drivers in mid-size package delivery. Show less • 𝑺𝒏𝒂𝒑𝒑𝑲𝒊𝒕𝒄𝒉𝒆𝒏 𝒍𝒂𝒔𝒕-𝒎𝒊𝒍𝒆 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒚𝒉𝒕𝒕𝒑𝒔://𝒔𝒏𝒂𝒑𝒑𝒇𝒐𝒐𝒅.𝒃𝒊𝒛/- Successfully launched and managed a B2B food delivery, SnappKitchen, delivering over 500 meals daily from Nov 2021 to March 2022, achieving and maintaining a 99% on-time delivery rate and below 45 minutes delivery time for B2B food delivery, with an avg distance of 3 KM.𝑺𝒏𝒂𝒑𝒑𝑴𝒂𝒓𝒌𝒆𝒕 𝒍𝒂𝒔𝒕-𝒎𝒊𝒍𝒆 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒚- Achieved a 72% increase in grocery last-mile delivery from Dec 2020 to Mar 2022• 𝑯𝒐𝒎𝒆-𝑴𝒐𝒗𝒊𝒏𝒈 𝒔𝒆𝒓𝒗𝒊𝒄𝒆- Successfully launched Home-Moving service- Successfully expanded Home-moving service to 4 cities across Iran.- Achieved 50x GMV increase and 38x rides increase from Feb 2021 to March 2022.• 𝑩2𝑪 𝒇𝒐𝒐𝒅 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒚- Successfully expanded service to 4 new cities (Qom, Shiraz, Tabriz and Karaj)- Increased bikers engagement through different incentives schemes, resulting in a 30% in bikers LTV.• 𝑴𝒆𝒅𝒊𝒄𝒊𝒏𝒆 𝑳𝒂𝒔𝒕-𝒎𝒊𝒍𝒆 𝑫𝒆𝒍𝒊𝒗𝒆𝒓𝒚𝒉𝒕𝒕𝒑𝒔://𝒔𝒏𝒂𝒑𝒑.𝒅𝒐𝒄𝒕𝒐𝒓/Launched Express and N-Express (2.5 hr. time-slot) medicine last-mile delivery with 18x rides growth from January 2021 (Launch date) to March 2022, while decreasing the medicine delivery cost by 18.7% leveraging batching and maintaining a 97% on-time delivery rate for Non-Express medicine delivery and a 90% OTD rate for Express medicine delivery, with an average distance of 6 Km and 3 KM, respectively.• 𝑷𝒓𝒐𝒄𝒆𝒔𝒔 𝑬𝒙𝒄𝒆𝒍𝒍𝒆𝒏𝒄𝒆Led the process Excellence team, documented the drivers/bikers registration and verification SOP based on SIPOC.Identified and resolved bottlenecks in the bikers banning process, resulting in a 3% increase in ride-share from these bikers.• 𝑹𝒆𝒕𝒂𝒊𝒍𝒔 𝒍𝒂𝒔𝒕-𝒎𝒊𝒍𝒆 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒚𝒉𝒕𝒕𝒑𝒔://𝒔𝒏𝒂𝒑𝒑𝒔𝒉𝒐𝒑.𝒊𝒓/Successfully launched and managed a retail last mile delivery service, with an avg delivery distance of 13 KM and 2.5 hr time slot, maintained 98% FF and 95% OTD as SLA. Show less

  • Senior Operations Manager

    Mar 2023 - May 2024

  • Operations Manager

    Mar 2022 - Mar 2023

  • Business Operations Lead

    Dec 2020 - Mar 2022
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  Snapp! Box

  May 2024 - now

  Director of Operations