Parag Hurkat

Experience

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  GENX SOFT TECHNOLOGIES (P) LTD

  May 2016 - Jul 2016

  Summer Intern

  It was a Web Development Internship , I completed a Web Project on ASP.net Platform and sharpen my skills for web developments.

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  Accenture

  May 2017 - Jan 2019

  Associate Software Engineer

  Worked as a application developer and ramped up on technologies such as ASP.net/WCF and front end technologies such as Angular JS. Understand the complete workflow of application development and contribute in debugging issues.

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  Microsoft

  Jan 2019 - now

  Lead technical support for a suite of Microsoft products, including IIS, ASP.NET, ASP.NET Core, Azure Bot Service, Azure App Service, Azure SignalR Service, and Windows Azure Pack.Collaborate closely with engineering teams to address code defects, enhance product features, and advocate for customer needs.Manage product feedback, handle bugs and service deficiencies, and drive continuous product improvement.Drive global initiatives focused on innovation, readiness, and self-help resources and leveraging the power of AI in daily work to make support easier for customers.Lead readiness initiatives for the team of skilled technical support engineers. Show less As a Support Escalation Engineer, I am leading a team of highly skilled engineers. I hold the responsibility for providing Critical Problem Resolution and assistance with issues like product migration, code review, troubleshooting performance issues(High CPU, memory leak and Application crash) and new program development (developing solutions to meet customer’s need) to Premier and Professional customers of Microsoft who use the .NET platform for developing web applications.Specialties:--------------• Helping developers debug nasty performance issues, memory leaks, crashes to get their applications up and running again.• Depth debugging skills in ASP.NET / MVC / ASP.NET Core, IIS, Azure BOT Framework, Azure SignalR Service, Dockers & Containers.• Knowledge in memory dump analysis, Network trace analysis.• Knowledge in using and analysis with different SysInternals / Networking tools /profilers like procmon, fiddler, Wireshark / Netmon, Perfview etc.• Knowledge in C#, C++ and Assembly languages.• Understanding of OS concepts, Windows Internals and NetworkingDebugging Tools:Windbg, fiddler, Network Monitor, Event Tracing for Windos (ETW), Log Parser, Perfview, Procmon. Show less

  • Escalation Engineer

    Nov 2023 - now

  • Support Escalation Engineer

    Dec 2021 - Nov 2023

  • Technical Support Engineer

    Jan 2019 - Dec 2021