M. Mahbub Alam Khan

Experience

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  Citycell

  Nov 2007 - Jan 2012

  Customer Care Executive

  To give face to face one stop customer support.To achieve monthly target by motivating customer to buy Citycell products.To visit market or government/corporate office in response of various survey.To give supports for data device installation or frequently disconnection problem.To activate the sold services in the system.To prepare daily finance report, rim report, bill collection report, monthly revenue report, monthly accessories report, and monthly traffic report of the CCP and forward concern departments.Providing regular feedback to the line manager about customer needs.Achievements: Best seller-CCD Referral Scheme for Q1, Q2 & Q3, 2011. Show less

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  Banglalion Communications Ltd

  Mar 2012 - Mar 2013

  Territory Sales Officer

  Job Responsibilities: To visit market as a TSO is my routine work. To arrange various sales campaign.To appoint new Dealers & Retailers within the territory.To allocate the DSRs' in various routes. To distribute the products of BCL in selected areas. To communicate with Retailers. To handle Retailers complain. To solve Retailers problems by communicating with BCL concern authorities. To collect papers for commission process.To disburse commission to the Retailers.To arrange various events and other financial works. Show less

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  Citycell

  Mar 2013 - Oct 2016

  Territory Sales Manager

  Activity monitoring of distributors within the assigned territorySet channel footprint across the territory as per planRegular market visit and market developmentMonitor distributor staffs daily activitiesHandling distributor commission & other queriesManaging systems and compliance of distributors and retailersRegular sales reportingAnalyzing and solving territory operational issuesEnsuring proper customer service from distributors and assigned service desksTraining and development of distributor sales and service force Show less

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  FDL-SAMSUNG

  Oct 2016 - now

  Territory Manager

  Activity monitoring of SIS & Brand Shop within the assigned territorySet channel footprint across the territory as per planRegular market visit and market developmentMonitor FSM & SEC staffs daily activitiesHandling SIS & Brand commission & other queriesManaging systems & hygiene of SIS & BrandRegular sales reportingAnalyzing and solving territory operational issuesEnsuring proper customer service from assigned service desksTraining and development of SIS & Brand sales force Show less