Anupama M.

Experience

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  HSBC Bank, ICICI, Axis, DCB Bank

  Dec 1997 - Feb 2010

  Banker

  A seasoned banker donned multiple roles in Retail Banking. Had extensive exposure to banking operations, Audits, AML prevention activities, ATM administration & imparting various product trainings. I headed DCB bank branch and geared it to ace in Business development. I have a proven track record in client relationship management. RBI audit reports commended the compliance level of the branch I headed.Responsibilities• Resolving escalated customer grievances of the branch• Keeping abreast with RBI regulations and internal circulars• Verification of bank transactions and suspense accounts• Monitoring Anti-money laundering activities, frauds & reporting• In charge of ensuring operational efficiency• Strategic planning towards achieving sales targets • Provide training on various products, services & circulars Show less

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  Ocwen Financial services, Lennox International, IOPEX Technologies, Episourse

  Jan 2012 - Feb 2016

  Quality Manager

  Over four years of rigorous enriching experience working in various BPOs/KPOs in Quality domain, ranging from Finance sector, HVAC & Tech support organizations.Responsibilities• Deployment of Lean Six Sigma, Identification of process redundancies • Recommending process improvements• Rationalizing process metrics• Drafting Standard operating procedures• Change Management coordinator• Preparing MIS reports for Management• Conducting Internal Audits• Conducting process training Show less

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  Self-employed

  May 2016 - Jan 2019

  Freelance consultant and trainer

  * Six Sigma consulting & Training to various organizations* SME Loans documentation audit at State Bank of India * QMS documentation* Conducted quality audits (NABH & NABL) of Healthcare Institutions* Imparting training and executing projects in Logistics & Supply chain Management* Providing Training in Tableau & Minitab

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  OASYS Cybernetics Pvt. Ltd

  Jan 2019 - Mar 2020

  Quality Manager

  Six Sigma project executionLeading and mentoring various teams towards achievement of CMMI Level 5 certificationConducting Internal audits, Management Review MeetingsImplementing process improvementsDeveloping Process Performance Models & Predictive Analysis using Statistical Regression Analysis & Oracle Crystal Ball

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  Trianz

  Mar 2020 - Feb 2022

  Senior Manager /Program Manager

  Program Manager for SMSL (German client)Improving quality of IT Service DeliveryImparting training to Project managers in Agile Scrum, Jira, ITSM/ITILScrum Master, Program Manager/ Project ManagerData Analytics- SLA trend analysisConducting Quality audits (ISO standards, GDPR, SOC, Privacy Standards)Performing Service Now ticket audit to improve processesReview of SOWs for identification of risks and complianceConducting Toll Gate & Checkpoint reviews for Software DevelopmentReview of Project MIS & Metric reportsReview of Project RisksFacilitating Management reviewsDocumenting processes & Implementing ISO 20000-2018Preparing client weekly reports Show less

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  Minfy

  Mar 2022 - Mar 2025

  Program Director

  Client Engagement (ensure CSAT)Project Manager/ Program Manager- Delivery- AI/ML projects, Migration, Modernization, Application support & Maintenance - covering Incident management, Change Management & Problem management Review of MSA/SOW for contractual risk assessmentQuality Assurance of ProjectsIn charge of P & L of ProjectsCollaborated with Pre-sales team to help strike big ticketsFacilitating recovery of overdue payments from clientsSPOC for AWS COE (Managed services) & AWS competenciesTraining Project Managers on Jira, Agile-ScrumIdentifying evaluating and on-boarding appropriate resources for projects. Show less

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  Persistent Systems

  Mar 2025 - now

  Senior Technical PM

  Project Management