Jordan Broam, CF APMP

Experience

• 

  Panera Bread

  Sept 2013 - Jun 2015

  Shift Supervisor and Catering Coordinator

  - Boosted the catering program through consistent quality service, prompt delivery, and community engagement. - Coordinated weekly food and paper product deliveries, managed labor costs, maintained bank til, and created staff schedule, and supervised staff of 10.

• 

  The Inkwell - Armstrong State University's Student Newspaper

  Jan 2015 - Jun 2016

  Business Operations Manager

  • Created and ordered promotional materials for workshops, campus events, and overall exposure. • Revised the staff handbook by updating and redefining roles. • Maintained a weekly record of payroll for all newspaper content, advertising accounts, and commission payments. • Prepared and maintained fiscal budget in conjunction with Editor-in-Chief and Director of Student Affairs. • Handled all business and advertising financial matters, including following up on delinquent accounts, department transmittals, and budgetary spending.• Rehabilitated the filing process for the office, converting 70% of files to online archives. Show less

• 

  Mansion on Forsyth Park

  Jun 2015 - Mar 2017

  • Scripted a new website template for Marriott Essentials e-proposals using Mansion-specific verbiage and familiarized the event staff with the website’s layout and capabilities. • Prepared a weekly resume of events to communicate needs to all departments, including event times, menus, location, and room setup.• Operated social media websites, such as Pinterest, on behalf of the Mansion on Forsyth Park’s events department to promote and network with vendors, such as photographers, wedding planners, florists, and local wedding rentals.• Aided in sales blitzes to foster community and customer relations as well as encourage future business. • Designed function space plans using the Meeting Matrix operating system. Show less

  • Bartender, Server

    Jun 2015 - Mar 2017

  • Sales and Marketing Intern

    Jun 2015 - Dec 2015
• 

  Project Y.E.S! (Youth Extension Services)

  Aug 2016 - Oct 2017

  Intern

  - Conducted monthly Yellow Ribbon Program events for military youth, ages 6-18, following the Y.E.S. leadership curriculum and focusing on teamwork, strategy, and communication skills.- Tailored activities to focus on skill development, encouraging reflection on task difficulties in order to uncover coping skills and instill the importance of support systems. - Coordinated travel, event supply logistics, and staff communication across the U.S. and territories.

• 

  Cellular Sales

  Jun 2017 - Nov 2017

  Professional Sales & Small Business Consultant

  - Developed extensive product knowledge of Android, iOS, Windows, and other mobile systems. - Maintained a Customer Relationship Management database to drive sales and provide technical and account support.

• 

  Ruth's Chris Steak House

  Apr 2018 - Feb 2021

  Bartender Coach, Server

  - Ensured exceptional service by anticipating customer needs, facilitating guest recovery, showcasing extensive wine and menu knowledge, and acting as city liaison for tourists. - Executed a 27-point service system, demonstrating meticulous attention to detail in order accuracy and preparation and adapting to changing customer demands and high-pressure situations.

• 

  UK International Soccer

  Jun 2021 - Aug 2021

  Soccer Coach
• 

  Bitty & Beau’s Coffee

  Aug 2021 - Dec 2021

  General Manager

  Bitty & Beau’s Coffee advocates for the value, inclusion, and acceptance of people with disabilities.- Managed a diverse team of 15 employees with intellectual and developmental disabilities, overseeing their performance in cashier and barista job functions. - Provided comprehensive training, clear communication, and ongoing support to ensure their success while enforcing quality industry standards in coffee preparation and customer service.- Exercised strong coordination skills in managing crucial administrative tasks while maintaining store operational standards, including payroll processing, product orders, and merchandise inventory. Show less

• 

  American Prohibition Museum

  Dec 2021 - Mar 2023

  Group & Events Coordinator

  - Wrote event proposals daily, creating templates and adapting communication styles to address client concerns and align proposal content with their needs.- Skilled in anticipating and addressing potential objections or questions during client and internal team meetings with a strong understanding of behavioral and situational interview techniques.- Generated a 282% revenue increase in the speakeasy and a 698% increase in the museum over the previous year by handling each inquiry with hospitable efficiency, attending 3-5 networking events monthly, and maintaining client and community relations.- Increased the vendor program from 6 to 39 relationships, effectively boosting the vendor revenue for the speakeasy and museum by 645% and 425%, respectively, contributing to the most profitable year ever.- Executed over 30+ detailed and innovative events and daily Savannah Taste Experience presentations by coordinating bookings using Asana and debriefing with the staff to ensure seamless service, exceeded expectations, and continued improvements. - Curated a media kit of venue layouts, flow charts, event photographs, preferred vendors, and restructured price sheets, and compiled all department documentation in OneDrive.- Collaborated with Historic Tours of America sales teams across the U.S. utilizing Microsoft Teams and Sharepoint.- Interfaced with the Tourism Leadership Council and the Savannah Chamber of Commerce on behalf of the museum and their sister company, Old Town Trolley, nurturing relationships and bolstering brand visibility.- Produced invoices, collected payments, and processed payroll commissions for the department. Show less

• 

  Davidson Technologies Inc.

  Apr 2024 - now

  Front Desk Security Administrator

  - Ensure adherence to NISPOM guidelines in the management of visitor control services.- Collaborate with technical department leads and subject matter experts to write, edit, and format proposal documents.- Coordinate shipping and receiving operations for Huntsville and Colorado Springs locations.- Order, restock, and organize operational site materials for all locations.- Support Facilities Team with maintaining a clean and organized work environment.