
Rupesh Pandey
Assistant Manager

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Skills
Process optimizationP&idEngineeringHeat exchangersSupply chain managementChemical engineeringProcess engineeringTeam managementPolymersAspen hysysAspen plusManufacturingProject engineeringPowerpointCommissioningMicrosoft wordMicrosoft officeFactoryAbout me
Experienced Customer Service Manager with a demonstrated history of working in the internet industry. Skilled in Microsoft Word, Aspen Plus, Heat Exchangers, Process Optimization, and Process Engineering. Strong support professional with a Master’s Degree focused in Marketing and operation from Institute of Management Technology, Nagpur.
Education

SGV
-
GCET
2007 - 2011Bachelor's degree chemical
Institute of Management Technology, Nagpur
2014 - 2016Master’s Degree Marketing and operation
Experience

Atul Ltd
Jul 2011 - Jun 2013Assistant Manager• Responsible for work allocation, plant maintenance, continuous monitoring and achieve daily production • Manage a team 50 people to maintain a safe and optimized operation of major processing equipment• To set parameter of plant reactor’s & distillation unit, controlling and monitoring of it• Successfully implemented “Zero Discharge Unit” project in the plant

Varun engineering
Jul 2013 - May 2014Project Engineer• Performing thermal design calculation by using HTRI, ASME and other standard codes• Designing and fabrication of reactors and chemical vessels as per client requirement• Follow up for routine maientence tasks on project, procurement and participate in safety audits
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Amul (GCMMF)
Apr 2015 - May 2015Marketing Internship• Study of market potential of Amul Premium dahi and Amul Pro in Mumbai• Conducted primary survey of 60 consumer and 175 retailers to understand their concerns• Identified market opportunities for alternate distribution channel for Amul premium dahi• Carried out Amul Kool contest for retailers to increase shelve space for the product

Amazon
Mar 2016 - now• Leading and developing a team of 40-60 associates; responsible for the overall direction, performance management, coordination and evaluation of the team. • Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.• Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. • Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers• Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc. and may require interface with other sites in network• Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Show less
Senior Manager
Apr 2024 - nowOperations Manager
May 2020 - Apr 2024Group Manager
Aug 2017 - May 2020Customer Service Manager
Mar 2016 - Aug 2017
Licenses & Certifications
- View certificate

AMCAT Certified Channel Sales Professional
Aspiring MindsMar 2015 - View certificate

AMCAT Certified Data Processing Specialist
Aspiring MindsSept 2014 
Six Sigma- Green Belt
KPMG IndiaOct 2015- View certificate

AMCAT Certified Customer Service Specialist
Aspiring MindsMar 2015
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