Rabie Van Der Merwe

Experience

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  Dimension Data

  Jan 1997 - May 2006

  Technical Support Engineer

  I officially started my career with a company call Digital Networking Solutions (DNS). Shortly thereafter this company was acquired by Dimension Data.I started at the bottom of the ranks and mostly supported end users through desktop support. In due course I learned to support Windows Server infrastructure, the OS and then hardware that it was deployed on. This provided me with exposure to most of the common brands at the time, such as IBM, Digital, Compaq and then Hewlett-Packard.I had the privilege of completing a number of courses whilst with Dimension Data, one of which was my Microsoft Certified Systems Engineer.At a point in time I was placed onsite with one of their clients as the senior server engineer and where I had to look after the Windows Server install base (DC’s, Exchange, File Servers, Web Servers, etc), the entire LAN and WAN environment, Backups and any 3rd line desktop support escalations. I did this for 4 years after which I went back to the Dimension Data fold and started a new chapter in Firewalling.With Dimension Data Security I was exposed to the various components within the security stack, I very quickly became skilled in Checkpoint Firewall’s, Cisco PIX and ASA’s and Cisco VPN Concentrators to name but a few of the more prominent products.Job Requirements:• Respond to ad hoc customer support calls and complete them within Service Level Agreement times.• Perform weekly/monthly reports for customers with maintenance contracts• Perform security reviews and advise customers on potential remedial actions• Keep abreast with current events, trends and new products in the various department I had worked (Desktop, x86 servers, Firewalling)• Deployment server, storage and other hardware and maintain as required. • Act as a company representative whilst being an onsite support engineer at a client’s premises. Show less

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  Blue River Management

  May 2006 - Dec 2006

  Techinical Account Manager

  My primary role at Blue River Management was to support the sales staff when the clients had any techincal requirements.Job Requirements:• Liaise with customers and provide technical assistance.• Assist with product related queries pre and post sales.• Assist sales personnel with presales support.

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  Metropolitan Health Group

  Jan 2007 - Mar 2015

  (Metropolitan Health Group is part of MMI Holdings)Job Requirements:• Liaise with the business to ensure service delivery and continuity for all current and future IT Infrastructure services• Managing the following teams:• Linux and Windows• Database and Data Warehouse• Networking• Monitoring• Infrastructure Architecture• Application Support Specialists• Helpdesk• Procurement• Desktop support• Build and manage the budget for the IT Infrastructure area• Manage procurement and BBEEE spend Show less (Metropolitan Health Group is part of MMI Holdings)Job Requirements:Reason for role change: Infrastructure Manager resigned• Implementation of policies and procedures to provide a more predictable service delivery.• Ensure that internal Organizational Level Agreements (OLA) are met.• Keep abreast of IT trends and technologies whilst making recommendations that is relevant to the business.• Contribute to a strategic plan for IT infrastructure along with reviewing existing and proposed IT infrastructure implementations• Designs, implements and supports the company’s internal business and customer facing software and hardware infrastructure.• Understand business requirements and translate into infrastructure deliverables to sources suppliers.• Co-ordinates with appropriate IT specialists to resolve complex network, core business application and server-based problems.• Creates and maintains overall network plans, encompassing data and voice.• Designs, implements and maintains storage (SAN) environments for the MetHealth group.• Designs, implements and maintains virtualisation environments for the MetHealth group.• Provide infrastructure support for in-house written applications.• Manage outsourced firewall support contract• Assists in the creation and enforcement of security policies, standards and procedures• Manages the day-to-day routine physical and logical operation of computer hardware and software Show less

  • IT Infrastructure Manager

    Jul 2014 - Mar 2015

  • Acting IT Infrastructure Manager

    Jul 2013 - Jul 2014

  • IT Infrastructure Architect (Manager)

    Jan 2007 - Jul 2013
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  MMI Holdings Limited

  Mar 2015 - Nov 2016

  National IT Manager

  Job Requirements:• Liaise with national IT mangers in other silos, Business Unit CIO’s and their relevant teams to ensure service delivery.• Plan and manage the budget for the silo• Manage the staff of the silo• Ensure a strategy exists for the silo, it aligns with Group IT, business objectives and is delivered upon timeously

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  AppCentrix

  Nov 2016 - Jan 2021

  NOC Tier2 (Senior Support Engineer)

  Responsibilities:• Customer relationship management and service delivery.• Analytics on customer data to provide actionable information on IT services.• Create both technical, mid management and C-level reports.• Perform quality assurance on reports created by junior engineers.• Mentor junior engineers to build skills, e.g. guide their critical thinking to assist with problem solving.• Consult on processes to create consistent service delivery and improve efficiency.• Review change control requests and sit on the Change Advisory Board.• Manage all infrastructure and applications for the organization along with administration of cloud based user accounts.• Engage vendors to implement enhancements to the platform and to deep-dive any technical issue with their support. Show less

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  ScienceLogic

  Feb 2021 - now

  Support our customers across the globe from the Emerald Isle. Supporting ScienceLogic customers!

  • Principal Technical Support Engineer

    Mar 2022 - now

  • Senior Technical Support Engineer

    May 2021 - Mar 2022

  • Senior Technical Support Engineer

    Feb 2021 - May 2021