Nevin Shen

Experience

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  Posts and Telecommunications I/E Corporation

  Jan 1997 - Jan 2001

  Project Manager
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  AIA

  Jan 2000 - Jan 2004

  Sales Supervisor (BA and TM), Direct Distribution Department

  Major Achievement: Established partnership with 5 major banks in Guangdong province; Exceeded the annual sales target for consecutive 2 years in 2002 and 2003

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  Pacific-Antai Life insurance Company Limited (currenly called CCB Life)

  Jan 2004 - Jan 2006

  Department Manager of Integrated Sales
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  PING AN INSURANCE (GROUP) COMPANY OF CHINA ,LTD

  Jan 2007 - Jun 2008

  Deputy General Manager of Sales Management Department/ Telemarketing Center

  Major Achievement: Led the team to exceed the monthly sales target for consecutive 8 months and overshot the annum target in 10 months; Developed new business model with major partners and resulted to an increment of 200% on annum sales in 1 year; Streamline the selling process and resulted an improvement of 75% on the daily order per agent; Successful launched 3 new insurance products and achieved the revenue target within 2months

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  Independent Consultant

  Jan 2008 - Jan 2009

  Telemarketing Specialized Consultant

  Implemented telemarketing cunsultance and training projects with CITIC Prudential, Metlife, AEGON-CNOOC Insurance Company, Taiping life insurance and Honey Group

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  Huatai Insurance

  Jan 2009 - Jan 2012

  Marketing and Operation Director (P&C); Head of Direct Marketing Department (Life)

  Major Achievement: Led the Beijing Center from planning stage to a full operation within 5months; Developed “Agent& Telemarketing” hybrid model to drive higher sales volume; Developed partnership and sponsor program with BOCOM and Ming Sheng Bank; Established the SOP and management reporting standard for both Beijing and Shanghai centers

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  AIG

  Jun 2012 - now

  AVP, Share Service Center

  Manage a Contact Center with Inbound, Outbound and Customer Service functions and maintain a staff turnover rate less than 20% for consecutive 2 years. Built up the Contact Center and received Telemarketing Product License in February 2013• Responsible for the development of the Contact Center and Telemarketing strategy to ensure the business delivery model is customer orientated, efficient, effective and compliant. Conduct business communications with stakeholders, regional and home office Show less

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  汇丰

  May 2018 - now

  VP，Operations Transformation