Experience

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  First data corporation

  Jan 2004 - Jan 2011

  Sales trainer & sales operations manager

  Sales Operations Manager: Responsible for managing 15 Sales Operations Analysis, Supporting 480 Inside Sales and Regional Account Executives, and 15 Senior Level Managers expanding over 4 Regional Offices.Managed teams that were responsible for boarding all new small business credit applications using various account boarding systems to include; AMA, Mercury, Sales Force, and MAMA.Maintaining a department volume of 5000 applications per month and 3.5 Million in Sales Volume.Created and implemented new process for account implementation, Managing Internal and External Fraud and External Merchant Site Inspections.Sales Trainer: Responsible for driving the professional development of the sales organization, with a focus on training and developing new hires, coaching and developing existing employees, and implementing new processes and procedures with sales and operations teams.Developed expert level competencies by leveraging content and resources within our internal systems, as well as developing and delivering curriculum.Developed and delivered a sales training curriculum that addressed the sales strategy, ensuring the consistent application of sales approach and methodologies across the sales organization to include the management team, account executives, and office administrators.Emphasis on a ramp up program for new hires as well as curriculum that addresses target consultative account selling strategy. Show less

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  Esquire solutions

  Jan 2011 - Jan 2012

  Sales manager

  Responsible for soliciting and securing new client relationships with Attorney’s, Litigators and Legal professionals to utilize our services for Court Reporting, Trial Preparation, and Sanction Trial Software. Interact and maintain relationships with existing clients in the Atlantic Territory, which included Georgia, North & South CarolinaIncreased the territory’s revenue by 20% monthly, achieving a revenue goal of $750,000.00 monthlyConducted Continuous Learning Educational seminars, Lunch and Learns, Happy Hours, and Vendor Events for the territory Show less

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  Yp, formerly at&t advertising solutions

  Jan 2012 - Jun 2013

  Regional sales executive

  Solicit new businesses for advertising solutions to include Yellow Pages, Yp.com, Google adwords, Search Engine Optimization, and Direct Mail.Called on assigned accounts to renew advertising for the South & North Carolina directories. Prepare weekly and monthly sales reports as needed for management.Consistently maintain Adsell reporting systemAssure the pricing offered and agreed upon was profitable for the company. Consistanly exceed Monthly & Quarterly objectives.

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  Fleetcor

  Jun 2013 - Dec 2014

  Fuel management consultant

  • Responsible for securing new business relationships with clients in order to promote new services for fuel and fleet management.• Conduct training with customers on fleet management reporting and systems.• Manage positive relationships with existing clients in the Canadian territory.• Assist in training new employees on the Canadian fuel card products and internal reporting systems.• Consult with internal and external customers on learning and performance improvement opportunities that advance organizational vision and goals.• Conducts training needs analyses.• Takes ownership of continuous improvement in program content and process that meets regulatory requirements. Show less

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  I3 verticals, llc

  Dec 2014 - May 2016

  Training and account manager

  i3 Verticals, LLC is a technology-centric payment company focused on providing solutions to its clients throughout the U.S. These solutions will help our clients improve their operating efficiencies, enhance revenues, and streamline their payment processing functions. i3 Verticals intends to make additional acquisitions with a goal of building the Company into an industry leading technology and payment solutions company in key and unique industry verticals such as Education, Property Management, Healthcare, Ecommerce, Collections, Business Services, and other categories. Show less

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  Greensky®

  Jun 2016 - Jan 2021

  GreenSky® is a leading company in the consumer finance marketplace specializing in Home Improvement and Retail. We have built relationships with merchants, retailers and providers in all 50 states. We serve those ranging from the world's largest and most demanding businesses, to small and medium size businesses and consumers. Since 2006, GreenSky® has played a critical role in transforming small business and consumer credit, enabling a more affordable and pervasive access to financing. Our company’s people, process and technology solutions enhance our customers' sales and improve their customers’ lives. Show less

  • Director Of Sales Training

    Nov 2019 - Jan 2021

  • Head of Sales Education

    Jun 2016 - Nov 2019
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  Kustomer

  Jan 2021 - Feb 2022

  Sr. manager of sales training

  Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.

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  Meta

  Feb 2022 - Jan 2023

  Sr. manager, sales & cx training and enablement
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  Square

  Jan 2023 - Aug 2023

  Sales excellence program manager
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  Fis

  Sept 2023 - Mar 2025

  Senior sales enablement manager
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  Servicenow

  Mar 2025 - now

  Sr. sales onboarding facilitator