Experience

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  Saghoshi computers

  Jan 1996 - Apr 1998

  Field in-charge

  • Maintaining systems for clients like Bank of India, MTNL, Kale consultants and Shramik Vidyapeeth.• Responsible for handling daily schedules of other engineers. • Collection of AMC payments and renewal of contracts.

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  Hewlett-packard computers india

  May 1998 - May 2005

  Project manager, technical specialist, systems manager

  Project Manager :•Handling a team of 23 personnel in 4 shifts. •Preparing Shift Schedules, Leave Management, performance evaluation and training schedules.•Presenting Weekly and Monthly reports and providing improvement plans.•The scope of work included maintaining Windows Servers, MS-Exchange 2003 Servers, LAN/ WAN, Orange Shops and call centres. Technical Specialist :•Posted at Reliance Infocomm from Nov 2002 to Dec 2004.•Individually handled customer projects like customer care center which consisted of 108 sites, the Reliance petroleum outlets project of 1200 sites•Providing technical support to a team of 80 plus engineers.•Antivirus coordinator for Reliance Infocomm project •Designing and Implementation of IT Infrastructure for Reliance Offices 3)Systems Manager: •Handling DIGITAL and COMPAQ systems for clients like HLL, UTI, ICICI,etc.•Was resident engineer for HLL from June 98 till Feb 99 and was then shifted to the MTNL Internet project from March 99 to Aug 99. Show less

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  Quantum eservices ltd

  Jun 2005 - Mar 2006

  Manager - systems

  • As a Manager – Systems in Quantum (formerly Vcollect) handling Data Center, Servers and Desktops.• Handling a team of 12 personnel in 16X7 operations.• Preparing Shift Schedules, Leave Management, Performance Evaluation of the team.• Backup, DR, Capacity Planning of the systems.• Presenting Weekly and Monthly reports to Management and providing improvement plans.• The scope of work included maintaining 15 Windows 2003, Nortel S8700 and 11C voice equipment along with Nortel Phones.• Auditing of Proxy and Anti Virus Server Logs. Show less

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  Edex technologies

  Apr 2006 - Jan 2007

  Manager - it infrastructure

  • Supporting more than 500 users across multiple locations.• Handling a team of 14 personnel.• Setting up ADS, Email, Proxy and Anti Virus servers.• Backup, DR, Capacity Planning of the systems.• Designing of International Call center for 500 seats.• Auditing of Proxy and Anti Virus Server Logs.• Planning and Designing for DTH media Services.• Setting-up a recording studio.• Implementation of Tally 8.0.

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  Reliance integrated services pvt ltd

  Jan 2007 - Jul 2011

  Business development manager

  Program Manager - Reliance Infrastructure Limited• Supporting 11 locations of Reliance Energy across country and 400 Locations of BSES in New Delhi.• Asset Management, Incident/Problem Management.• Tracking of Purchase Order, Payments and amendments to Purchase Order depending on changes in support requirements.• Scope of Operations includes Desktops, Servers, V/C and Voice Equipments, Office productivity Applications and Network Management.• Resource planning and optimization.Circle Operations In-charge• Supporting more than 15000 users spread across a campus of 150 acres.• Handling a team of 140 personnel.• Asset Management, Incident/Problem Management.• Leave Management, performance evaluation and training schedules for the team.• Scope of Operations includes Desktops, Servers, V/C and Voice Equipments, Office productivity Applications and Network Management.• Resource planning and optimization.• Budgeting for IT Infrastructure support. Show less

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  Digital dreams consulting pvt ltd

  Aug 2011 - Jan 2012

  Sr. manager - operations

  Designing processes for IT Operations, FMS Support and Project Management.Structuring of IT Support.Managing Field, Data Center and WEB Hosting Operations.

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  Hewlett packard enterprise

  Jan 2012 - Jul 2012

  Operations manager

  As Operations manager I am responsible for the Daily IT operations at client site. Daily Operations includes Servicedesk, Server, Network, AV, Patch and Asset Mgmt. All operations are based on ITIL processes.Operations are spread across INDIA, APAC, MEA, UK and US.

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  Digital dreams consulting pvt ltd

  Jul 2012 - Aug 2013

  Sr. manager operations

  *Designing ITIL based processes for IT Operations, FMS Support.*Designing PMP based processes for Project Management.*Project Management and Operations Leadership.*Recruitment and Training of staff.*Business Development and Account management.

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  Allied digital services limited

  Jul 2014 - Sept 2017

  Service delivery manager

  *Transitioning customers from previous service provider to ADSL.*Service Delivery to customers in US.*SLA management.*Service improvement planning for managed accounts.*Identifying CHANGE REQUEST opportunities for revenue generation.*Incident and Problem management for named accounts.*Managing customer locations across USA, UK, Europe and CIS countries

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  Sugarbox

  Sept 2017 - Jun 2018

  Head deployment
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  Allied digital services limited

  Jun 2018 - now

  Service delivery manager