Andrea Cho

Experience

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  Direct Energy

  Jan 2001 - Jun 2004

  • Created multiple training programs and manuals• Developed and trained new hire classes• Collaborated with other departments to ensure consistency• Trained Team Leaders and Supervisors on new product material or software programs to ensure excellent knowledge • Directed ‘Train the Trainer’ programs with new programs, software and/or products• Conducted training sessions to our US team• Served as Subject Matter Expert to Project Managers on new launches • Efficiently handled escalated calls in a professional manner • Quick turn around time offering resolutions to avoid further escalations• Effective communication and liaise with other departments and clients to ensure satisfactory conflict resolution

  • Training Specialist

    Feb 2002 - Jun 2004

  • Customer Care Representative/Office of the President

    Jan 2001 - Feb 2002
• 

  Coach

  Feb 2002 - Dec 2007

  Operations Manager

  • Analyzed daily sales data and sent report to corporate head office• Supported the Store Manager to increase month-to-month sales revenue• Identify risk assessments and implement risk management controls• Training sales staff to superior customer service skills to our clientele • Assisted in processing payroll for employees

• 

  Music Conservatory

  Nov 2007 - Jul 2009

  Human Resources Manager

  • Hired and conducted interviews for all Sales Division staff • Partner with and advise Senior Management on employee recruitment needs• Directly impacted the increase of sales and revenue of the company due to the increase of enrollments• Publish job postings online or through media advertisements• Ensure all necessary documentation is provided to the appropriate Senior Management and Shareholders

• 

  The Y (YMCA)

  Sept 2015 - Apr 2016

  Child And Youth Worker

  • Working with and educating children ages 2-6 in a caring and safe environment• Highly skilled to work in a fast paced setting and provided continuous supervision to children• Develop friendly relationships and credibility with parents • Organized and executed activities and reinforced daily routines

• 

  Peel District School Board

  Sept 2018 - now

  Teaching Assistant

  • Able to work collaboratively to support the teacher and/or DECE in the classroom(s) as required• Plan and implement developmentally appropriate activities for children with or without special needs at the Kindergarten I and II level• Responsible for up to 15 children unaccompanied, or up to 30 children with another educator at the Kindergarten I and II level • Support a full inclusion approach environment that meets the children’s individual learning needs