Erick Njeru

Experience

• 

  KCB Bank Group

  Jun 2009 - Sept 2009

  Intern

  Responsibilities:Scanning signatures and images for new accounts.Update of account details e.g. change of signatures or signatories, change of addresses.Change of account names, change of contacts, and change of account type.Ensuring account documents for individuals, societies, schools, churches and other Institutions are properly filed.Writing of demand letters to customers with overdrawn accounts.

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  Waumini Insurance Brokers Limited

  May 2012 - Apr 2016

  Account Manager

  In this position I was in charge of several key accounts and the work involved servicing of accounts allocated through retention of business, cross selling and introduction of new accounts to build the portfolio.Responsibilities:Raising the debit and risks notes for different policies.Handling queries from both external customers and internal calls.Involved in complex sales which included client visits and contacting underwriters.Assessing a client needs then matching their insurance requirements.Business development and building lasting business relationships with clients.Maintaining a client’s portfolio including claims, enquiries and renewals.Assisting in renewal terms, rebooking exercises, client registers & other necessary documentation.Receipt of customer quotation requests and ensure negotiation of covers and placement of business with reputable underwriters at best terms.Contact insured or other involved persons to obtain missing information either in underwriting or claims. Show less

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  Britam

  Apr 2016 - Aug 2018

  Corporate Sales Executive

  This position entails growing the top line of the business while ensuring that stringentUnderwriting procedures are followed to result in profitable growth.Responsibilities:Secure new business directly or through intermediaries.Maintain excellent customer service to intermediaries and clients.Service existing business.Follow up on renewals for general insurance business.Forward proposals forms to underwriting department.Follow up premium collections.Prepare weekly reports as required.Undertake initial underwriting in accordance with set guidance to ensure sound acceptance of risk.Respond to customer and clients inquires.Carry out training of independent agents to have better understanding of General insurance products.Ensure quotations and tenders are submitted within the set deadlines.Present an excellent image of the company and its brand value to our clients and market. Show less

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  CIC Insurance Company

  Sept 2018 - now

  This position entails generating revenue for the department and company within the assigned markets or channels. Building and managing strong relationships and partnerships within the assigned markets or channels.Responsibilities:Plan and carry out consumer education within the assigned markets and channels.Generating new business from various sectors.Capacity building of intermediaries in the market.Liaising with the various departments to ensure timely service delivery to the clients.Collect market Intelligence and prepare reports.Develop prompt quotation and tender documents preparation and delivery to clients/ intermediaries.Carry out minor risk survey.Recruit, train, motivate and retain strategic alliances for business growth with intermediaries and industry stakeholders.Ensure credit control policy is adhered to in respect to business on boarded.Constantly updating clients on new and existing productsEnsure we trade only with licensed intermediaries by IRA.Participate in planning and budgeting for the department.Promoting CIC brand.Ensuring proper coding of business to ensure our clients get correct policy documents and Intermediaries are paid commissions on time.Attending to customers complaints.As appropriate within the market, ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging my network.Maintain extensive knowledge of current market conditions.Help manage existing clients and ensure they stay satisfied and positive by offering solutions and services that meet or predict the clients’ future needs.Ensure claims reported by our intermediaries are sorted out within the set turnaround time. Show less

  • Branch Manager, Thika, CIC Insurance Group

    May 2021 - now

  • Relationship Officer

    Sept 2018 - May 2021