David Galarza, Jr.

Experience

• 

  AT&T

  Jan 1999 - Jun 2001

  Lead Customer Service Representative

  *Point of contact for our local wireless dealers via a dedicated customer service line*Monitored 4-6 email inboxes and responded to correspondence in a timely manner.*Source of support for 12 reps who had customer escalations over the phone.*Generated end of day reports and submitted them to 1st and 2nd level management.

• 

  GALARZA Entertainment

  Jan 2000 - now

  Mobile DJ Service

  Your best choice for music entertainment for your next event.

• 

  AT&T

  Mar 2009 - now

  *Worked in all sorts of weather, installing and servicing ATT Uverse.*Completed install and repair tickets in a timely manner, respecting customer's time.*Engaged newly hired technicians to perform at a high level while serving as a point of contact to help with learning curve coming out of training. *Connected with management team to assist as back up, overseeing 25-30 technicians numerous times.*Consistently maintained inventory levels with supplies and Uverse equipment.*Always had a perfect safety record and followed proper ATT policies regarding safety measures.*Zero accidents while operating ATT vehicle.*Always ensured complete customer satisfaction prior to closing out ticket and thanked them for their time and business. Show less

  • Network Services Manager

    Mar 2015 - now

  • Retail Sales Consultant

    Oct 2013 - Mar 2015

  • Technician

    Mar 2009 - Oct 2013