Claude S. Tillman III

Experience

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  Sitel Group

  Jan 2002 - Jun 2005

  Team Manager
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  Kay Jewelers Outlet in Leeds, AL

  Jun 2005 - Dec 2010

  Manager

  •Promote and Open new Company Credit accounts for customers. • Superior customer experience while driving significant sales volume • Consistent promotion of the brand • Building relationships with retailers and store teams • Product training in stores • Ensure adequate visual merchandising in stores • Monitoring sales and inventory levels

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  FPL Food LLC

  Dec 2010 - Jun 2015

  Manager

  Set the pace on sales floor and model desired behaviors to generate sales and build loyal customer relationships.* Take ownership for delivering exceptional customer service, using all available resources to provide a complete solution.* Communicate and hold self and team accountable for achieving daily goals for sales, productivity and business development.* Train and motivate associates to improve selling and service performance through on-boarding and ongoing sales, customer service and product knowledge skill building activities.* Prepare associates for increased levels of responsibility, using* Division of Responsibility' assignments to development sales and operational skills.* Maximize team and individual performance through consistent coaching and feedback using performance management processes.*Manage and promote associate development, and operational improvements.* Communicate openly to create an environment where associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.* Perform operations functions ensuring Company standards and policies are met for store opening and closing, cash and media handling, back office management procedures.* Maintain and execute visual and merchandise standards including merchandise presentation, merchandise management and store maintenance.* Protect company assets and minimize loss by ensuring all store policies and procedures are met including; workplace safety, risk management, merchandise management, and loss prevention. Show less

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  Kay Jewelers Outlet in Leeds, AL

  Dec 2015 - Mar 2017

  Sales Management
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  Belk

  Mar 2017 - now

  Jewelry Department Manager