Wuyue S.

Experience

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  The Walt Disney Company

  Jan 2018 - May 2018

  Attraction Operation

  -Memorized Star Wars series and park facilities' information, performed over 10,000 impromptu public speeches. -Multitasking and maintained efficient communication and cooperation with a team of more than 100 people, served over 30,000 tourists around the world every day on the principle of efficiency and politeness, achieving 98% customer satisfaction -In the case of two emergencies, I ordered the evacuation and closure of the scenic spot in an orderly manner, and communicated with engineers to complete the opening and closing procedures of the scenic spot for more than 40 times -Innovate customer service process measures to improve operational efficiency by 5%. Received recognition by leaders and customers for 4 times Show less

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  Jumeirah Group / Jumeirah Hotels & Resorts

  Oct 2018 - Jan 2019

  Pre-opening Receptionist

  -Cooperated with team to set up more than 100 rooms’ facilities, and completed the occupancy evaluation of two types of rooms. -Provided reception service to more than 200 consulate staff and media in strict accordance with SOP, provided high standard experience for guests. -Interviewed Regional Executive and wrote The Application Plan of Sustainable Development Operation Mode in Luxury Hotel Brands, which was submitted to the school and ranked top 15 in outstanding interns of the school and department. Show less

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  Trainor Manpower

  Jul 2019 - Aug 2019

  Marketing & HR Intern

  -Mastered the knowledge of the oil industry, investigated and analyzed the marketing strategies of 10 competitors' social platforms. -Dug into database, create user profiles in China, Vietnam and other regions, conducted demand analysis, set the target direction and formulated marketing strategies. -Proficient in using H5 typesetting tools, published 5 articles in total on WeChat and LinkedIn, improved MAU in east and southeast Asia by 30%, improved resume number by 20%. Tracked data within a week and wrote summary report. -Presented visualized data to regional manager. Obtained satisfactory feedback. -Assisted HR department to manage and file the candidate information according to the project schedule, completed the integration of documents. Show less

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  WWF

  Aug 2020 - Sept 2020

  Project Coordinator volunteer in Sustainable Travel Alliance

  -Coordinated events to lead stakeholders to carry out projects on the formulation of sustainable development standards and the implementation of action plans.-Assisted logistic needs for marketing materials to 30 member companies and organisations. Attention to detail when proofreading marketing materials.-Collected the marketing data of influencers on different platforms, quantified results, created professional reports, and reported the achievements of the project to senior managers.

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  THE CHESTER CANAL HERITAGE TRUST

  Jan 2021 - Apr 2021

  Environmental consultant volunteer

  -Participated in scrutinising ongoing ecological reports to advise on environmental and ecological impacts and mitigations. -Conducted research on multi-channel system impacts on river channel and habitats working directly under Project Engineer.

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  UN Environment Programme

  Oct 2021 - Apr 2022

  Environmental Affairs Intern

  -Consolidated country-specific environmental policy and investment updates and contributed to internal policy report. -Liaised with third-party companies to build partnership agreements with UNEP. -Drafted interview script for UNEP directors for public events such as CNN interview, Mallorca Magazine through climate policy research, interviewing ESG and climate specialists, summarising UNEP reports. -Coordinated project meetings and researched in Champion of the Earth candidates’ social impact to form nomination. Show less

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  SSE plc

  Sept 2023 - now

  Graduate Energy Business Consultant

  Current: Group- M&AFocusing on investing in solar and battery storage assets across the GB and Europe market. Working under the Acquisition team to grow pipeline through project acquisitions and partnerships.Second placement: Renewables- Strategy & Insights- Market entry strategy for solar and battery team- Risk mitigation on raw material supply chains facing upcoming EU and UK legislation changes- Research on EU regulatory frameworks and policy developments on carbon pricing and analyze their implications on supply chain.First placement: EnergiHub-- Behind-the-Meter solution for energy flexibility in the domestic Ireland market.- Built battery price model for EV proposition.- Researched into Ireland DSO and DSR policies to inform on future strategy development.- Engaged with senior stakeholders to showcase project development.- Conducted customer feedback research and feed-in to next level of application design. Designed customer journey.- Cost projection on 24-7 Granular project to 100% match renewable electricity supply in B2B.- Competitor analysis and route to market research for Smart Building team. Show less