Eric Bass

Experience

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  IBM

  Jun 1995 - May 1999

  Customer Service Representative

  ● Performed installation and on-site support for various brands of computer systems in corporate, government, and household environments.● Job duties included installation, diagnosis, and repair of a large variety of hardware including printers, personal computers, laptops, servers, and point-of-sale equipment.● Worked in a very independent environment as a field technician with little or no management supervision.

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  TEKsystems

  Jun 1999 - Apr 2000

  Quality Assurance Technician

  ● Helped to establish corporate test lab. Created processes and helped to determine scope of responsibility for the new facility. ● Managed on-site corporate test lab.● Maintained base-load images of test lab workstations.

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  CUNA Mutual Group

  May 2000 - May 2005

  Business Systems Analyst

  ● Served as a project manager and analyst for the corporate education department.● Provided dedicated technical support to the corporate education department.● Maintained corporate Learning Management System and online course catalog.● Supported the web-based training development team by implementing development tools, creating processes, and providing training to development staff.

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  Great Wisconsin Credit Union

  May 2005 - May 2007

  Application Support Specialist

  ● Performed a variety of programming tasks including the development of external corporate website using ASP.net, SQL 2000, and PHP.● Provided technical support to all employees and customers of the credit union.● Supported infrastructure including servers, phone systems, and network equipment. ● Assisted in selecting, purchasing, and implementing 3rd party software solutions.

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  PDS

  May 2007 - Dec 2013

  Field Engineer

  Outsourced full-time to CUNA Mutual Group as supplemental IT staff● Support end user technology needs for a nationwide company of ~4,500 employees across the United States.● Stage, configure, and deliver desktop and laptop workstations.● Perform maintenance and repair on desktop and laptop workstations.● Support end users by addressing technology issues and new equipment requests.

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  Central Information Technology Services - UW Extension / UW Colleges

  Dec 2013 - Jul 2019

  As a systems architect I design and implement enterprise-wide technology solutions for the UW Extension and UW Colleges organizations with a focus on operational improvement and efficiency. Projects I am or have been involved with include:● Microsoft System Center Configuration Manager Current branch design and implementation.● Enterprise-wide workstation OS upgrade to Windows 10.● Workstation imaging process design and implementation.● Domain group policy re-design and implementation. ● Active directory group management re-design and implementation. ● Microsoft Local Administrator Password Solution (LAPS) implementation. Show less As team lead in the client services department of Central Information Technology Services I manage all aspects of workstation administration and support for both Microsoft Windows and Mac OS devices. CITS provides technology services and support for all of UW Colleges and UW Extension faculty, staff, and students. Currently this includes management and support of over 5,500 Microsoft Windows and over 200 Apple workstations. My job duties include but are not limited to: ● Team lead for client services and workstation support. ● Administer Microsoft SCCM, Group Policy, Active Directory.● Create and maintain Microsoft Windows desktop and laptop images.● Create and deploy software packages through SCCM.● Administer Microsoft Windows file and print servers.● Administer BMC Footprints incident management software.● Administer Lexmark ImageNow document retention software.● Provide Tier 2 end user support as needed, both in person and using remote tools. Show less

  • Systems Architect

    Feb 2017 - Jul 2019

  • Senior Workstation Administrator

    Dec 2013 - Feb 2017
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  UW-Shared Services

  Jul 2019 - Aug 2020

  Systems Architect

  In working as part of a core team to upright the new UW-Shared Services organization I assisted in the design and implementation of their Information Technology infrastructure including:•Office 365 Tenant•Active Directory•Microsoft Configuration Manager (SCCM)•File, print, DNS, DHCPWorked with various project teams to migrate several organizations into UW-Shared services with particular focus on transitioning staff accounts, e-mail, and workstations into the UW-Shared Services infrastructure while minimizing impact on their ability to continue serving their customers. Show less

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  Universities of Wisconsin

  Aug 2020 - now

  System Engineer - Identity and Access Management

  Served as lead implementation engineer on a project to transition the organization to the Okta platform for single sign (SSO) on and multifactor authentication (MFA) services.As part of an effort to reduce technical debt, improve security, and increase efficiency I am assisting in migrating staff accounts to a new Active Directory domain and M365 tenant. Perform ongoing maintenance and support for the following technologies for the Universities of Wisconsin System Administration: Okta SSO and MFA Enterprise application SSO and MFA with UW Madion's shared identity provider solution E-mail and other Microsoft 365 services. On-premises Active Directory Show less