Ryan Sunico

Experience

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  City of Toronto

  May 2015 - Sept 2016

  Information Technology Analyst

  - Provided Tier 2 and 3 desktop support to City of Toronto employees through HP Service Desk in a professional manner.- Performed analysis and steps for resolution of tickets that contain technical problems, including detailed, informed follow ups with clients within SLA times.- Assisted users in troubleshooting computer related issues via remote connection (Windows Remote Desktop Connection and PCAnywhere), phone support and desk side.- Setup, configured and deployed desktops, laptops, toughbooks, tablets, and mobile phone in accordance to IT standards.- Resolves issues regarding HP and Xerox printers, ordered and installed parts from vendor.- Worked within Windows 7 and 10, Microsoft Office 2007/2013/365, Groupwise, HP Service Desk, HP Asset Management, Active Directory, Novell, SAP and the City Intranet.- Updated and maintain inventory list in HP Asset Manager (decommission, sustainment, deployment) .- Liaison with vendors Compugen and Xerox for CRO’s, DPO’s, RFQ’s, etc.- Assisted in providing technical support for various projects during the setup of the Pan America Games.- Assisted in Windows 10 testing and documentation during the City’s transition phase, coordinating in the creation of clear and concise technical documents for end users, deployment of Windows 10 hardware for testing.- Have a strong understanding of the policies and procedures of City IT. Show less

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  EastBay I.T. Consulting Inc

  Dec 2016 - Jan 2019

  Help Desk Analyst

  - Provide Level 1/Level 2 desktop support to clients using the CRM software Salesforce.- Duties include a Server Administration; properly administrate Active Directory, Office 365, Windows Server 2012 R2 with various role services and features (Mail server, print server, RDSH servers, etc…)- Troubleshoot networking issues, working with network protocols (DNS, SMTP, TCP/IP) and the configuration of networking devices such as firewalls (Sonicwall, Aerohive, Aruba) and switches (POE and Managed)- Monitored backups and recovery of client’s drives using Quest Rapid Recovery software and Veeam, ensuring backups are occurring and being proactive to ensure client’s data are secure- Use Teamviewer software to remote into computers to troubleshoot issues and take preemptive action using monitoring tools such as PRTG and Labtech - Deploy and configure hardware at client’s site (desktops, printers, routers, switches, NAS/SAN, etc..)..- Administrator of client’s Symantec Cloud licenses; creating policies specific to each client and ensuring AV is compatible with all internal software Show less

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  City of Toronto

  Nov 2019 - Jun 2021

  Information Technology Specialist

  - Provide Tier 3 support to clients across the different organizations in the City- Assist in the sustainment and the deployment of hardware - Develops and recommends improvements to current environment, policies and processes- Maintain and update inventory in HP Asset Manager- Prepare documentation for training, instructions, and knowledge transfersProjects- Currently working on the Mass Immunization Clinic IT Support team in Toronto - am onsite to resolve and troubleshoot issues that impact operations- Assisted in the configuration of the City's Apple DEP process and deployment via Workspace ONE - built automated shell scripts and applescripts as well as provided insight on the Mac's configurations and settings according to Corporate standards- Worked on the Mac portion of the NAC Security project - configured and tested the deployment of NAC authentication in the City's network Show less

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  Apply Digital

  Jun 2021 - now

  • DevOps Engineer

    Oct 2022 - now

  • IT Analyst

    Jun 2021 - Oct 2022