Maria Pavlevska

Experience

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  Taxback

  Nov 2012 - Jan 2013

  Customer Service Representative

  - Performed data entry

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  AII Data Processing

  Nov 2012 - Dec 2012

  Risk and Compliance Analyst with Hungarian(1 month Project)

  - Extensive research and due diligence of international organizations were conducted- Translation and summarization into reports

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  United Engineers (UE)

  Sept 2013 - Dec 2013

  Relations admin

  - Managed the service offices in UE Square and a team of service officers- Developed new strategies, standard operation procedure (SOP) and quotations for the company- In charge of marketing effort to enhance the image and branding of company- Implemented changes and added benefits to the customers

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  The Japanese School

  Jan 2014 - May 2021

  English Conversation Teacher at "The Japanese School"

  - Taught English Conversation to Japanese students through games and multicultural activities- Independently planed own lessons- Used innovative teaching methods

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  Bulgarian Embassy in Indonesia

  Sept 2015 - Apr 2021

  Embassy Translator (online)

  Translated documents from Bulgarian to English and English to Bulgarian

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  Crypto.com

  Jun 2021 - Jun 2022

  Customer experience associate with English and Japanese

  - Handled requests from customers, as well as internal departments & other stakeholders;- Handled customer's initial verification by considering, requesting and processing verification documents;- Cooperated with internal counterparts to ensure timely resolution of customers’ requests and problems;- Provided high-quality service to achieve and uplift customer satisfaction and establish a long-term business relationship;- Provided support to management and take ownership to drive process and service enhancement;- Kept the team abreast of the changes in the latest operational guidelines and policies. Show less