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Malavika Masoji

Malavika Masoji

Followers of Malavika Masoji755 followers
location of Malavika MasojiPune, Maharashtra, India

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  • Timeline

  • About me

    IT Service Management | Operations Management | ITILV4 | Aviatrix | Capacity Management | Cloud Operations | Service Planning | Lean Six Sigma | Certified Scrum Manager| Release Management | Infra & Apps monitoring tools

  • Education

    • Nirmala Convent High School

      -

    • Karunya University

      2008 - 2012
      Bachelor of Technology (BTech) Biotechnology

      BTech In Biotechnology

    • Fravashi Academy Junior College

      2006 - 2008
      Physics, Chemistry, Maths and Biology

  • Experience

    • Infosys

      Feb 2013 - Aug 2019

      Telecom service delivery experience as a Team lead/Subject Matter Expert in Incident Management, Quality Assurance/ Control, SLA Management and Vendor Management Experienced in the areas of:NetworkingDedicated Digital Networks (DDN)Transmission, SDHAlarm monitoringInfrastructure ManagementResource ManagementSLA ManagementEscalation ManagementProcess ImprovementIncident Management Basics of Networking. Routing Protocols.Basics of Java.Basics of RDBMS.Monitoring tools.

      • Technology Analyst

        Jun 2016 - Aug 2019

      • Senior System Engineer

        Jun 2013 - Jun 2016

      • System Engineer Trainee

        Feb 2013 - Jun 2013

    • Accenture

      Aug 2019 - Nov 2021
      Cloud Specialist

      -Service Planning (Service enablement, Asset and configuration management, Release Management and Capacity Management) and IT Service Management-Automation Project Manager for Ansible AWX

    • Tata Consultancy Services

      Nov 2021 - now
      Consultant

  • Licenses & Certifications

    • ITIL v3 Foundation Certification

    • Lean Six Sigma Green Belt Certification

      GreyCampus Enterprise
      Apr 2016

    • CyberArk Certified Trustee

      CyberArk
      Aug 2020

    • Project Management Essentials Certificate

      Management & Strategy Institute
      Aug 2020

    • Aviatrix Certified Engineer - Multi-Cloud Network Associate

      Aviatrix
      Sept 2020
      View certificate certificate

    • ITIL V4

      PeopleCert
      Dec 2020

    • Aviatrix Certified Engineer

      Aviatrix
      Sept 2020

    • Network Security Associate

      Fortinet
      Aug 2020