Mansur Dawood

Experience

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  ESKOM

  Jan 1997 - Jan 1998

  Geographic Information System Operator

  Geographic Information Systems Data Analyst: Capturing and manipulation of geographic data using SmallWorld software

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  T-Systems International

  Jan 1999 - Jan 2000

  Help Desk Support Specialist

  Providing specialist Helpdesk support to a newly established Client Contact Centre

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  Sanlam

  Jan 2000 - Jan 2006

  IT: Enterprise Systems Manager

  Infrastructure Management; Vendor Relationship Management; Customer Relationship Management; Change Management

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  Sanlam

  Mar 2007 - Jun 2011

  Outsource Services, Contract renewals & changes, managing governance forums, Vendor relationship management, Master Services Contract Management; Contract Management: IT contract management services, reviews and governance; Process Maturity: Procure IT resources, Establish\maintain list of accredited suppliers, Report on procurements & exceptions to process, manage 3rd party services, ID & categorise supplier relationships & services; Tender Management Management of daily IT operations, formulation of IT Strategy aligned with business strategy, Ensuring IT Infrastructure meets business strategy iro. scalability/reliability of systems, Preparation of IT board reports; Relationship Management between IT and Business; Contract Management; Introducing new technologies within the business; Managing IT Business Continuity

  • Head of Contract and Sourcing

    Sept 2010 - Jun 2011

  • Head of Information Technology Operations

    Mar 2007 - Sept 2010
• 

  IBM

  Jun 2011 - Dec 2011

  Territory and Sales Representative

  Territory Sales Representative: Responsible for sales across the coastal region of South Africa in the Integrated Technology Services division of IBM.

• 

  Sanlam

  Jan 2012 - now

  Head Business Engagement

  I perform the IT Executive Function across the Sanlam group (a large Financial Services Company comprised of a myriad of companies). My duties include IT leadership, engaging with business to manage their experience, relationship, and demand with IT in expectancy of, and alignment with business needs. Acting CIO for SanlamConnect, the division of Sanlam responsible for sales and distribution. Operational stewardship of the development and delivery capabilities in anticipation of business needs with the goal of optimizing business operations (agnostic about building, buying, or renting these capabilities); Driving agility, ensuring security and resilience; and Leveraging partner and vendor ecosystems. An experienced Digital Transformation professional with a passion for people. My working experience spans across implementing Digital Transformations, Business Case Management, Benefits Management, Strategic Portfolio Management, Business Process, Business Process Design, IT Service Management, IT Delivery Management, IT Strategy and People Development. I have a passion for bringing out the best in people and in employing technology for the benefit of business, clients and staff. I offer a successful track record in business development. Translate and enable technology vision to the Business. Show less