Ridhima Seth

Experience

• 

  Neobrix Consulting Pvt. Ltd

  Jan 2018 - Sept 2018

  Content Writer

  Wrote Articles about different commercial properties, townships and projects forreputed Real Estate companies like Gaurs, Amrapali and Supertech.

• 

  Tasty Foods

  Oct 2018 - Nov 2020

  Self Employed

  • Assisting my father in expanding his business by helping him digitalise it. • B2B corporate tie-ups with Food Delivery Giants like Zomato, Swiggy and Uber Eats for sustainability and recurrent business, and managed the relationship with them.• Incorporated Social Media trends for the Brand awareness campaigns and reached out to Food Bloggers for promotional activities.

• 

  Zomato

  Jun 2021 - Jul 2021

  Sales Manager

  • Responsible for first orders and onboarding of the fresh leads assigned by the lead generation team.• Managed key accounts by providing support, information and guidance. • Leveraged analytics for upselling and cross selling to existing accounts

• 

  American Express

  Aug 2021 - now

  • Conduct thorough research of relevant documentation and data-driven analysis to validate dispute claims. • Serve as a dedicated advocate for customers, by leveraging sound judgement & effectiveproblem solving skills to achieve fair and equitable resolutions while balancing the interests of the company. • Effectively manage a high volume of dispute cases, prioritizing tasks based on urgency and complexity to ensure timely resolution and customer satisfaction. • Handle escalated dispute cases with professionalism, collaborating with senior management and other stakeholders to address complex issues and achieve optimal outcomes. • Thrive in a fast-paced and dynamic environment, adapting quickly to evolving dispute trends, regulations, and operational changes. • Attained exceptional ratings from card members based on monthly surveys while maintaining lowest error percentage in the team. Show less

  • Master Dispute Analyst

    Mar 2023 - now

  • Senior Dispute Analyst

    Sept 2022 - Mar 2023

  • Dispute Analyst

    Aug 2021 - Sept 2022