Matthew Roesener

Experience

• 

  The John F. Kennedy Center for the Performing Arts

  May 2002 - Aug 2002

  Production Assistant
• 

  Idaho Rep Theatre

  May 2004 - Aug 2004

  Production Stage Manager
• 

  Seattle Children's Theatre

  Aug 2004 - Jun 2005

  Production Assistant
• 

  Target

  May 2006 - Oct 2007

  • Executive Team Lead: Assets Protection

    May 2007 - Oct 2007

  • Sr. Assets Protection Specialist

    Aug 2006 - May 2007

  • Executive Intern

    May 2006 - Aug 2006
• 

  Carnival Cruise Lines

  Oct 2007 - Sept 2010

  • Sr. Revenue Planning Analyst

    Jun 2009 - Sept 2010

  • Analyst: Product, Planning & Analysis

    May 2008 - Jun 2009

  • Revenue Management Analyst

    Oct 2007 - May 2008
• 

  Melaleuca:The Wellness Company

  Oct 2010 - May 2014

  Responsible for global marketing strategy in Korea, Japan, Australia and European markets including New Product Launches, product development, ongoing market analysis, new market analysis and entry planning. Lead the team that manages our 3rd party Service contracts and Business Building tools; searched for new and exciting opportunities and negotiated the best rate for our customer and for Melaleuca; provided long term promotional and pricing planning for Melaleuca Services; explored, analyzed, and proposed new segments of business for possible expansion. During my tenure as Manager of Services, responsible for generating over $1 million in incremental annual net revenue.

  • Senior Manager of International Marketing

    Nov 2013 - May 2014

  • Manager of Business Marketing

    Jun 2012 - Nov 2013

  • Sr. Financial Analyst

    Oct 2010 - Jun 2012
• 

  Delta Air Lines

  May 2014 - now

  Matthew is the General Manager of Servicing at Delta Air lines, leading the team responsible for managing changes to customer trips across the travel ribbon. The team supports the engines that sit behind Digital Channels, Res & ACS tools, and all 3rd party shopping and servicing channels that optimize and enable involuntary and voluntary travel changes. The team seeks to provide the best possible customer experience and frictionless interactions between Delta and Delta customers when change is necessary. Show less Led the team responsible for the corporate initiatives driven by Delta Revenue Management: collaborate and develop strategy across the commercial organization and ensure unified vision and timely project implementation across Commercial Capital allocationCommunicate the Commercial vision and strategy to gain buy-in and/or approvals, ability to modify the message for the given audience (along the spectrum from executive leadership to individual contributor)Responsible for the development of a new business rules engine to produce cohesive brand and amenities responses across Delta channels, a multi million dollar cross-divisional initiative Show less

  • General Manager - Servicing

    Oct 2024 - now

  • General Manager of Core Systems & Partner Development, Enterprise Digital Strategy

    Nov 2020 - Oct 2024

  • General Manager - Revenue Management Partner Development

    Jul 2018 - Nov 2020

  • Manager, Revenue Management - Partner Development

    Jan 2018 - Jun 2018

  • Manager, Revenue Management - Corporate Initiatives

    Mar 2016 - Dec 2017

  • Project Leader, IT Finance

    May 2014 - Mar 2016