Charles Ball

Experience

• 

  United States Air Force

  Dec 2013 - Sept 2015

  Office Administrator

  ● Arranged Briefings for the Commander and First Sergeant● Facilitated the processing of Airmen and Officers● Coordinate with Protocol and assist with welcoming Distinguished Visitors

• 

  Ahern Rentals

  Nov 2015 - Aug 2016

  Inside Sales Representative

  ● Scheduled construction equipment rentals to new and existing customers● Answered service calls over the phone and via e-mail● Connected clients with sales employees over the phone

• 

  Total Quality Logistics

  Aug 2016 - Dec 2018

  Logistics Account Executive

  ● Negotiated rates with Clients and Suppliers● Performed daily checkups drivers to verify DOT compliance● Created Spreadsheets to organize all upcoming invoices and bills

• 

  Parallel

  Dec 2018 - Jan 2020

  Mobile Wellness Coordinator

  ● Accurately received, prepared, and completed patient orders and sales utilizing point-of-sale (POS)● Facilitated weekly shipments to stores for fulfillment ● Maintain privacy and confidentiality of sensitive information to align with HIPPA compliance● Helped customers with any questions regarding our products

• 

  Parallel

  Apr 2020 - May 2021

  Customer Care Specialist

  ● Appropriately escalated customer conflict or complaints, ensuring long-term patient relationships and loyalty.● Maintained an in-depth understanding of cannabis based therapeutics, and services● Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.

• 

  Prosperity Bank

  May 2021 - Feb 2022

  Mortgage Auditor - Quality Assurance

  ● Review all loan files to verify accuracy and completeness of both purchase and refinance transactions prior to closing/Funding (FHA/VA/Conv/USDA)● Analyze signed loan documents for compliance with federal, state, and company laws and regulations ● Ensure all HMDA data input is accurate for LAR purposes

• 

  Logistify

  Feb 2022 - now

  Chief Financial Officer