Erick Silva

Experience

• 

  Hewlett-Packard

  Jun 2012 - Apr 2016

  • Perform technical support for the printers (deskjet, laserjet, MFP)• Responsible for producing the monthly billing of customer.• Responsible for supply management • Perform technical support for the printers (deskjet, laserjet, MFP).• Responsible for customer service.

  • Customer Support Operator

    Dec 2014 - Apr 2016

  • Customer Support

    Jun 2012 - Dec 2014
• 

  Standard Chartered

  May 2016 - Jun 2018

  • Experience with server operating systems including Windows Server and Unix.• Perform application versioning routines through TortoiseSVN. • Perform application failover routines.• Responsible for IT process documentation and IT process, incidents and problems.• Raise and implement change request in accordance with Group Technology Standards.• Automation of manual procedures utilizing MS Excel-VBA, SQL and additional development tools (VBS, Batch, Java). • Perform advanced analysis of data for custom report creation, and multiple data source reconciliations. Show less

  • Junior Systems Analyst

    Jan 2018 - Jun 2018

  • IT Intern

    May 2016 - Dec 2017
• 

  Standard Chartered Bank

  Sept 2018 - Sept 2019

  Senior Systems Analyst

  • Experience with server operating systems including Windows Server and Unix.• Support financial market application (CRK, ExchangeFX, Presenta, SIRCOI, CCS, SPB).• Perform application versioning routines through TortoiseSVN.• Perform application failover routines.• Responsible for IT process documentation and IT process, incidents and problems.• Raise and implement change request in accordance with Group Technology Standards.• Automation of manual procedures utilizing MS Excel-VBA, SQL and additional development tools (VBS, Batch, Java).• Perform advanced analysis of data for custom report creation, and multiple data source reconciliations. Show less

• 

  Rabobank

  Dec 2019 - now

  Systems Analyst

  • Support financial market application (KN1, Eguardian) and Registration.• Experience in an environment with Agile culture.• Perform requirements gathering, backlog monitoring, testing and implementation in production environment.• Perform application versioning routines through Git and Azure DevOps.• Raise and implement change request in accordance with Group Technology Standards.• Perform advanced analysis of data for custom report creation.