Klint Boileau

Experience

• 

  Inland Associates, Inc

  Jun 1997 - Dec 1998

  Senior Electronic Technician

  Responsibilities included repairs of Terminals, Computers, and Printers. Service included troubleshooting, on-site service, customer service calls, shipping & receiving, billing, inventory management and accounts payable.

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  T-Mobile

  Dec 1998 - Nov 2023

  Ensured T-Mobile network continuity and connectivity. Planned, budgeted, forecasted, and managed projects. Supported project integration to meet resource, internal communication, product installation, and customer process incorporation requirements.• Troubleshot network-related issues on 2G, 3G, 4G, 5G, LTE, GSM, UMTS, CDMA, and Nokia technologies by collaborating with field technicians.• Communicated findings and recommendations to stakeholders and management clearly and concisely by using Tableau, Power BI reports, and dashboards to develop detailed presentations.• Served as lead project manager, overseeing EOL equipment design processes, technical specifications, configuration management, and qualification tests / reports efforts.• Coordinated with outside vendors for facility and network maintenance and upgrades as lead technician for network switch site activities.• Collaborated with team members to transform existing quality and acceptance processes, improving first-time pass rates 40% and speed to delivered by 2 weeks. Show less Optimized network operation performance and maintained T-Mobile's wireless network, including GSM, UMTS, LTE, and 5G technologies. Performed on-call rotation duties in 24X7 environment. Applied BGP, OSPF, EIGRP, MPLS, and IGP network routing protocol knowledge.• Partnered with team members to address issues and challenges, utilizing data-driven insights to propose effective solutions.• Coordinated and managed network equipment installation and commissioning, ensuring on-time completion and high-quality results.• Decreased network outages 15% by implementing proactive maintenance procedures.• Achieved consistent compliance in quarterly and annual EHS audits by implementing proactive measures, including regular safety inspections and hazard assessments, to ensure safe work environment. Show less Developed, provisioned, and evaluated network performance criteria and measurement methods. Analyzed short- and long-term switching, routing transmission, and signaling capacity needs.• Enhanced planning and deployment performance by identifying and driving organizational and process improvements.• Supported project integration while meeting resource, internal communication, product installation, and customer process integration deliverables.• Managed across organizational divisions to develop deployment plans, schedules, and forecast, meeting deliverables for multimillion-dollar budget.• Served as Business Analyst for group for fiscal year, reducing project costs while maintaining lines of communication with stakeholders. Show less Ensured Connected Vehicle Program (CVP) ecosystem health. Partnered across Sprint and Ericsson network organizations and with equipment vendors, service providers, and customers.• Collaborated with cross-functional teams, aligning analytics efforts with organizational goals and customer service standards.• Minimized outage disruption by dispatching and coordinating daily work order completion.• Cut downtime 20% by leading troubleshooting efforts that addressed system integration issues.• Instituted workforce schedule that decreased overtime and callouts, delivering significant cost savings. Show less Senior Switch Technician 1998 – 2010Performed routine maintenance and upgrades on switch equipment, ensuring optimal performance and minimizing downtime. Collaborated with field technicians to identify and resolve issues related to cell towers, network hardware, and backhaul issues.• Specialty in Nortel CDMA equipment including the MTX, DMS 100, DMS 250, BSC, BTS, Passport ATM, SS7 signaling, voicemail and 3G chassis.• Responsible and maintained over 263 CDMA cell sites in the Kansas City wireless network market.• Build, change, remove and test circuits – DS0, DS1, DS3, OC3 – OC192.• Managed Project MJCGKSCYKSCB to migrate twenty-six misrouted T1’s that saved Sprint over $2,500 per month. Show less

  • Project Manager / Senior Switch Technician

    Dec 2020 - Nov 2023

  • Senior Switch Technician

    Dec 2018 - Dec 2020

  • Network Engineer II

    Dec 2013 - Dec 2018

  • Senior Technical Support Engineer

    Dec 2010 - Dec 2013

  • Senior Switch Technician

    Dec 1998 - Dec 2010
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  CBRE

  Feb 2024 - now

  Facilities Manager-Data Center

  • Facility Manager of Critical Facility Technicians (CFT’s) that support a nearly 1 million-square-foot data center for a client. • Constantly creating innovative ideas to pursue efficiency, accuracy, and safety in all aspects of operating in a critical environment. • Schedule, organize, and follow to completion high volume requests a month-corrective, preventative, and project related work.• Responsible for leading client meetings, data gathering, and KPI reporting. Also act as the site lead for matters related to contract support activities as well as data entry initiatives. Show less