Pradeep Digumarthi

Experience

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  BRIGADE CORPORATION INDIA PRIVATE LIMITED

  Sept 2004 - Jan 2005

  Customer support executive

  In brief -• Taking care of the inbound emails and supporting the issues of the HP AiO units.• Helping the customers in resolving the scanning issues w.r.t wireless.• Assisting the customers in configuring the Telephone Answering Machine with the AiO unit.• Taking the cartridge related issues and resolving the issues.• Proactively involved in discussing the issues with the clients.• Took training in the Operating systems and HP AiO units.

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  TATA Communications Ltd. (fka VSNL)

  Jan 2005 - May 2006

  Technical Services Representative

  In brief -• Coordinating with the customers in terms of troubleshooting Broadband and connectivity issues.• Helping the customers in configuring the router and resolving the connectivity problems.• Tracking and reporting the performance of the weak agents to the Team Leader.• Taking the escalation calls of the customers in the absence of the Supervisors.• Taking care of the adherence reports and submitting to the Team Leaders.• Proactively involved in representing the agents to coordinate with the client to discuss the process and product issues• Taking care of the floor assistance when there is a need• Providing timely solutions and Level 2 support for the Helpdesk and Operations teams.• Providing training for the Operations and Helpdesk staff. Show less

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  IBM India Pvt. Ltd.

  May 2006 - Apr 2011

  System Operations Lead Specialist

   Responsible for address the issues related to CIRATS (Compliance, Issue, Risk and Threat Systems). Identify and fix the non-complaint files, foolders, patches in Operating systems. Attending CAB (change advisory board) meetings to review the risk mitigation and tech plans. Participated in the preparation of Unix activities for DR testing activities. Advising/helping the team for any production issues or change activities. Attending client calls to discuss the reasons for SLA breaches and change failures. Performing QA activities to ensure that there are no change failures and SLA breaches. Leading the team in Problem solving sessions for highly impacted incidents. Providing IBM-AIX system administration to the IBM Client (Westpac bank, Australia). Attending client meetings to discuss the current production issues and technology refresh programs. Responsible for addressing the issues relating to OS boot procedures, backup & restores file systemmanagement and hardware failures. Ensure the servers are complaint with the latest OS patch levels and address any patch failureincidents. Show less

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  Wells Fargo

  Apr 2011 - May 2019

  Manager - Technology Risk and Compliance

   Set up and ensure compliance to governance requirements for the organization by identifying KRIs,Key controls and metrics. Prepare and present various status reports for the senior managementand other stakeholders to enable effective decision making. Recommend effective risk mitigation strategy for high risk observations identified in the site reviewsand audits performed by Wells Fargo audit teams. Generate awareness on risk management practices amongst various stakeholders by organizingtraining programs, regular connects and by providing elaborate context such as policy or compliancerequirements for following the risk management programs. Evaluate physical and IT infrastructure, Information Security policies, industry certifications such asISO 27001, Business Continuity planning, physical security capabilities etc. Define and ensure compliance to organization policies across all vendors to ensure maintenance ofoverall risks at acceptable level based on business and operational requirements. Render consultancy to the senior management in managing exceptions to policies across functions as well as implementing effective risk management programs. Recommend effective risk mitigation strategy for high risk observations identified in the site reviews/audits performed for vendors by Wells Fargo audit teams. Ensure control effectiveness using the frameworks like Risk Controls Self-Assessment (RCSA), Business Process Risk Management (BPRM) and Risk Analysis and Controls Evaluation (RACE) Performing periodical controls validation and governance on infrastructure labs, Privileged Accessmanagement, Technology regulatory requirements for compliance assurance. Conduct investigations on Data Loss Prevention incidents and conduct awareness to ensureInfo Sec policy adherence. Conducted audits across areas like Privileged Access Management, Infrastructure & OperationsSecurity, Application Security, Privacy & Data Protection and Asset Management. Show less

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  Standard Chartered Bank

  Jun 2019 - Jun 2021

  AVP Risk & Controls - Technology & Innovation

  Translating security and compliance requirements into workable policy & procedures for IT and Business areas. Strengthen Enterprise Information Security Policy framework by checking adequacy of policies to control standards and procedures through Conformance testing. Ensure control effectiveness using the frameworks like Risk Controls Self-Assessment (RCSA), Business Process Risk Management (BPRM) and Risk Analysis and Controls Evaluation (RACE) Adhering to governance requirements by identifying risks, controls and metrics along with measurement KRIs, KCIs & CSTs. Elevating the risk using methodologies like Root Cause Reviews (RCRs) and Thematic Assessments. Rendering consultancy services as first line defense team to various business teams in effectively identifying the root cause for process failures. Drive regular connects with stakeholders for reviewing mitigation plans & suggesting the required modifications for the gaps identified during the process drive through. Track and manage action plans and recommend effective risk management strategy for identified high risk items during reviews and audits performed by second-line and third-line defense teams. Render consultancy to the senior management in managing exceptions to policies across functions as well as implementing effective risk management programs. Show less

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  Wells Fargo

  Jun 2021 - now

  • Executive Director - Technology Risk & Controls

    Feb 2024 - now

  • AVP - WFT Risk & Controls

    Jun 2021 - Feb 2024