Alann Villanueva

Experience

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  Prestaciones Finmart

  Jan 2006 - Jan 2008

  Business Operations Analyst
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  Bodepago

  Jan 2008 - Jan 2010

  Training Specialist - Sales & Operations
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  Infosyst México

  Jan 2009 - Jan 2010

  Technical Talent Acquisition Specialist
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  Yo Vivo Seguro

  Oct 2010 - Dec 2014

  Training and Development Coordinator

  I led training and development programs for financial and insurance specialists, overseeing weekly and quarterly performance reviews.Key Achievements:Consistent Performance: Maintained an average compliance rate of 75% among consultants with monthly individual productivity goals.Enhanced Customer Retention: Boosted first-year customer portfolio retention from 62% to 80%.

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  C. Romo Asesores

  Jan 2015 - Jul 2016

  Training and Development Manager

  I spearheaded the development and execution of comprehensive training and development programs for financial and insurance specialists across Monterrey, Saltillo, and Torreon.-Increased Specialist Certification: Boosted the number of certified specialists from 3 to 6 per month.-Enhanced Efficiency: Reduced response times by 40% through targeted training, significantly minimizing errors.-Optimized Operational Management: Created dashboards and performance indicators to effectively manage key metrics, including prospecting, pipeline, in-progress operations, and compensations. Show less

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  Estrategica Smarter Marketing

  Oct 2016 - Sept 2018

  Training, Talent Development, Comms, and Culture Manager

  Successfully implemented talent development strategies for over 500 employees nationwide.-Designed and executed targeted training programs for key BPOs, covering areas such as product knowledge, cold-calling, and CRM management, significantly boosting KPIs:- -Aliat Universidades: Increased monthly conversion rates from 5% to 16% and scheduled-to-effective appointments from 10% to 30%. - - Banorte: Raised weekly credit applications from 8 to 15.-Collaborated with business leaders to develop tailored training programs, enhancing employee skills and closing competency gaps.-Created the first institutional career and succession plan, along with 40+ job descriptions aligned with business needs.-Drove organizational culture initiatives, achieving:- - 85% Trust Index score. - - Corporate Social Responsibility Certification (7th year).-Led various projects, including high-level talent acquisition, internal communication plans, wellness programs, and CRM implementation (Salesforce). Show less

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  Aliat Universidades

  Oct 2018 - Sept 2021

  I developed and implemented training, enablement, and development plans for admissions specialists, covering all different stages of the commercial cycle (prospecting, exploration, sales closing, handling objections, post-sale service and attention, use of tools and platforms, etc.).I ensured compliance with various commercial processes to promote an orderly, efficient operation adhering to institutional norms.I established different quality matrices for Contact Center providers, ensuring a successful operation aligned with Aliat's institutional standards. Show less

  • Business Development National Manager

    Mar 2021 - Sept 2021

  • Leadership Development National Manager

    Oct 2020 - Mar 2021

  • Training and Business Development National Manager - Partner Sales (Short-Term Assignment)

    Jun 2020 - Oct 2020

  • Training, Enablement and Business Development National Coordinator

    Mar 2019 - Jun 2020

  • CRM Implementation National Coordinator - Business

    Oct 2018 - Mar 2019
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  Endavant

  Nov 2021 - Apr 2023

  Head of People and Culture LATAM

  I spearheaded the implementation of comprehensive HR strategies across 14 countries in the LATAM region, managing a workforce of over 300 collaborators. Key achievements include:-Revamped Talent Acquisition Strategy: Reengineered and standardized 50+ job descriptions, aligning them with core competencies and KPIs, resulting in a streamlined and effective recruitment process.-Enhanced Recruitment and Onboarding:Achieved a 90% average rating for recruitment processes.Increased job offer acceptance rates from 75% to 92%.Reduced early turnover from 35% to 17% and overall turnover from 49% to 34%.Attained 95% satisfaction in onboarding programs and ensured 95% of new hires received Google Certification.-Optimized Talent Management:Collaborated with business leaders to pinpoint talent needs and develop job descriptions, leading to an average of 12 new hires per month and a 35% net growth in headcount from 2021 to 2022.-Strengthened Organizational Culture:Led initiatives achieving a 92% Trust Index score and earned top placements in Great Place to Work rankings, including Top 3 in Professional Services (2022) and Top 30 in GPTW México (2022).-Led Key HR Projects:Improved international payroll processes, led HRIS migration, and deployed Organizational Development programs, including diagnostics, assessments, and key competencies matrix. Show less

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  Genesys

  Aug 2023 - now

  Human Resources Business Partner, LATAM

  I serve as a strategic advisor to business leaders on a range of HR-related matters, from labor relations to talent management and development, ensuring data-driven and business-aligned solutions are delivered. I am responsible for localizing and optimizing global HR initiatives and compliance at the regional level, ensuring seamless integration within various business units.I lead and contribute to comprehensive employee lifecycle processes, from hiring to offboarding, including the evaluation, implementation, and management of current employee benefits programs. Additionally, I play a key role in driving initiatives that foster a strong organizational culture as part of the DE&I regional council and global Great Place to Work committee.By partnering with business leaders, I support the optimization and compliance of HR policies and procedures, ensuring alignment with long-term business objectives, and enhancing overall organizational effectiveness. Show less