Paul Cross-Durrant

Experience

• 

  RESPONSE MEDICAL EQUIPMENT LTD

  Aug 2000 - Sept 2002

  Marketing Manager
• 

  COMTEC COMMUNICATIONS LTD (SUBSIDIARY OF COMTEC GROUP LTD)

  Oct 2003 - Apr 2005

  Sales Executive / Sales Consultant / Sales Support Consultant

  Responsible for managing staff in a highly pressurized retail sales environment. • Led the company from a start-up position to number 2 travel broadband supplier in the market behind NTL and Telewest (now merged) – This was the fastest growing company of its type in the industry (from 0 to 400 customers in two years);• Managed small to medium sized customers and had a yearly retention ratio of over 99%.

• 

  COMTEC GROUP LTD

  Apr 2005 - Apr 2009

  • Led sales engagement, negotiation, and cross-functional team implementation of a £7M ERP system integration project to Thomas Cook (2nd largest tour operator in Europe). Developed shared vision and organizational redesign which focused on how the business organized, managed, developed, and aligned their people and technology.• Developed and managed client relationships at Comtec’s largest accounts, Expedia and Thomas Cook, ensuring alignment at both strategic and operational levels of the organizations; achieved at least 200% of annual target in each year in the role. Show less

  • Manager of North American Business Development

    Jul 2008 - Apr 2009

  • Senior Account Manager

    Apr 2005 - Jul 2008
• 

  COMTEC GROUP LTD

  Jun 2009 - Dec 2010

  Director of International Sales

  (Comtec is a privately-held company specializing in travel technology, e.g. travel agency enterprise resource planning and tour operator systems, employing over 100 people and with offices in the U.K., U.S., and Canada)• Led integration of acquired Canadian operation (Comnet) through a focus on human capital; realizing synergies in technology, cultural fit, and product line rationalization. • Re-located Comtec to modern premises which accommodated expansion plans. Recruited and coached 20+ new staff members using a continuous, feedback-based approach to performance management. • Negotiated a technology middleware sale to the 2nd largest online retailer in the market worth $1M, the largest contract ever won in the Canadian market.• Managed joint venture with major travel industry supplier (Accovia) for the distribution of Comtec’s tour operating solutions, leading to a $300K sale. Show less

• 

  HyperTech Solutions, Inc

  Dec 2010 - Jul 2013

  Director of Sales

  (HyperTech is a privately-held company specializing in travel technology, e.g. tour operator systems and travel integration middleware, with offices in the U.S. and India)• Analyzed business objectives and tailored technology solutions to align with client needs. New business sales of travel software exceeded $1M p.a.• Developed new product bundling proposition to appeal to a larger segment of the market. Changed pricing proposition resulting in larger transactional (recurring) revenues. Show less

• 

  U.S. Department of Justice - OPDAT

  Sept 2016 - Jun 2018

  Information Analyst

  (Office of Overseas Prosecutorial Development, Assistance, and Training (DOJ/OPDAT) provides technical assistance to judicial personnel and prosecutors in foreign countries to develop effective criminal justice institutions)• Designed a strategic blueprint for a new monitoring and evaluation strategy to be implemented across all U.S. government foreign assistance projects. The strategy ensures project transparency, accountability, and the ability to implement quickly.• Negotiated $14M of foreign assistance programs through interagency federal grant proposals, including DOJ/OPDAT’s largest worldwide agreement worth $10.7M with U.S. Department of State, through developing strategies for communication, stakeholder engagement, leadership, training, and change management.• Developed and delivered a two-day curriculum on change management for DOJ staff. Change management tools and frameworks were applied to DOJ projects in Mexico totaling approximately $50M.• Composed official U.S. government diplomatic cables to high-level officials, including the White House, the U.S. Attorney General, and Congress, on Mexican legislative reforms and status of U.S. foreign policy. Show less

• 

  Guidehouse

  Jun 2018 - now

  Worked on a range of consulting projects with federal government agencies involving:• Process Improvement• Organizational Assessment and Realignment• Project Planning and Engagement Management • Performance Management• Resource Optimization • Data Collection, Research, and Analysis• Internal Controls• Risk Management• Change Management• Meeting Facilitation and Strategic Planning

  • Director

    Sept 2023 - now

  • Director

    Feb 2023 - Aug 2024

  • Associate Director

    Feb 2022 - Feb 2023

  • Managing Consultant

    Mar 2020 - Feb 2022

  • Senior Consultant

    Jun 2018 - Mar 2020