Justin Hagen

Experience

• 

  The Safety Zone

  Apr 2014 - Jun 2021

  As the Applications Support Team Lead at The Safety Zone, I was responsible for Level 2 Technical Support, Systems Administration, and Security. I acted as the intermediary between IT and all other departments within the business, working directly with management teams to optimize business applications. I managed IT projects, including two successful systems migrations after the company was purchased by Genuine Parts Company in 2018 and Supply Source Enterprises in 2020. My responsibilities were extended to Impact Products LLC following its purchase by Supply Source Enterprises, where I mirrored my position within the new sister organization. I was also responsible for all IT communications and project management. Show less

  • Application Support Team Lead

    Apr 2019 - Jun 2021

  • Information Technology

    Apr 2014 - Apr 2019
• 

  BAUSCH Advanced Technology Group

  Jun 2021 - Mar 2022

  Information Technology Assistant

  During my time at Bausch Advanced Technologies Inc., I provided technical and administrative support to the IT Systems Administrator, acting as the point of contact on their behalf. I also attended and hosted meetings in the event of scheduling conflicts or overflow. As part of my role, I managed IT projects and provisioned workstations for new hires, including new accounts, replacement hardware, phone setups, and full application configurations. I maintained a proactive approach to keeping all user workstations in proper working order, including regular security updates, application troubleshooting, software, and hardware upgrades. Additionally, I monitored the Help Desk portal for independent assistance of end-users and delegated tasks to interns where appropriate. I also maintained the Barracuda VOIP system, including extension administration and phone provisioning. I provided end-user support both remotely and in-person for minor and major computer hardware and software issues, primarily with Windows PCs, but also supporting 5-10% of Mac users in Sales/Marketing roles. Lastly, I created installation guides and documentation of Standard Operating Procedures. Show less

• 

  TOMZ Corporation

  Jul 2022 - Aug 2023

  Information Technology Systems Specialist
• 

  Metal Finishing Technologies, LLC

  Aug 2023 - now

  Information Technology Manager