
Cheryl Davidson
Customer service rep

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About me
Operations Manager at Tip-C’s Painting & More
Education

Lewis University
1992 - 1994BA Business Administration
Experience

Packard instrument company
Jan 1989 - Jan 1993Customer service rep
Compaq Computers
Jan 1997 - Jan 1999Admin assist• Supporting Executives and Management with daily administrative functions• Performing detailed analysis for preparation of financial reports. • Interfacing with corporate management in meeting goals • Coordinating travel, maintaining files, handle phones, mail and faxes.

Continental Airlines
Sept 1999 - Jul 2011Analyst Cargo TruckingCargo Trucking Specialist • Manage and maintain trucking database. MS Access SQL - Update/maintain rates and schedules • Designs and builds complex reports. MS Access, Crystal Reports - Distribute Reports to leadership • Conducts audits to ensure data integrity and quality. - Ensures proper payments to vendors, processing invoices - WebAP • Consults and interacts with management and/or departmental personnel Analysis of tonnage, cost and truck performance, to lower spending. Maintained overall cost of .05 per pound of freight. Created and test queries for report writing, and report designing Access SQL and Crystal Reports. Wrote the user requirements for various systems in the sCO systems. Show less

China shipping
Jan 2000 - Jan 2000Equipment Coordinator• Coordinate movement empty equipment as necessary via truck or rail• Communicate with sales team, customers, and vendors.• Maintain/monitor levels of cargo containers for Ocean liners at various ports • Data management of equipment, demurrage, costs and transport of equipment• Track an trace equipment and order repairs

United Airlines
Jul 2011 - Nov 2019Under the general direction of the Manager of Cargo Logistics to aid management in making decisions on United Airlines and vendor performance. Compliance of internal and external regulatory and procedural policies, support with ongoing innovation and improvement projects and implementing processes to protect valuable UA assets and help control cost. Provide support to The Analyst ULD & RFS Compliance, Manager Cargo logistics, and the ULD logistics team.• Monitor performance of contracts against performance indicators to ensure all obligations under agreements are being met.• Establish, monitor, and maintain appropriate data regarding contracts, delivery schedules, and vendor performance• Develop and prepare regular reports on the status of contracts.• Maintain computer database for contract management system.• Implement and interpret policies and procedures. Develop, recommend, and coordinate the implementation of new procedures for the assigned function.• Proactively look for issues and solutions to information form data and contacts in the field to make the ULD Logistics Team and United Airlines successful and profitable Show less Support for United’s $40M Road feeder service network, managed by a team of two. Assist with the service provider contract process negotiations, maintaining confidentiality. Facilitation and management of trucking vendors, serving as SME (subject matter expert) and working with the DOT and TSA.. Assist in the execution and implementation of trucking logistics and work closely with other departments and external vendors. • Analyze cargo movement through the RFS system. Audit account payables, create and distribute various reports. • Partner with to improve and rectify operational issues through research and resolution ensuring everything is documented, represented and addressed. • Provide ad-hoc logistic solutions to meet sales requirements. - Served on the task force for cargo day one command center. • Established trucking department of new vendor at our Houston hub with process and procedures and organization of work flow. Served as a Cargo SME (subject matter expert • Trained vendors on UC360 the new cargo system at various stations, delivering additional end user system training • Lead a team in Houston to clean up air bill delivered status resulting in recovered revenue loss for United. • Perform analysis and generate reports for spend and tonnage, statistical data to revenue management, financial analytical reports, analysis of RFS performance. • Based on analysis of tonnage, cost and truck performance, saved $2.1M in contracts and service level agreements for 2012. • Create and test queries for report writing, and report designing OBIEE, MS Access SQL and Crystal Reports. • Assist cargo service center, and sales personnel with RFS problems. Work with vendors to resolve billing or logistic issues Show less
Administrative Assistant
Feb 2016 - Nov 2019Data Analyst ULD/RFS Compliance
Jan 2015 - Feb 2016Support Rep Road Feeder Svc
Jul 2011 - Jan 2015

Tip-C’s Painting & More
Dec 2019 - nowOperations Manager
Licenses & Certifications
- View certificate

Six Sigma White Belt
S.S.C and Aveta Business Institute 
Project Management
Continental Airlines
Volunteer Experience
volunteer Adventure Bear Delivery Program
Issued by United Airlines on Oct 2014
Associated with Cheryl Davidson
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