Steven Frias

Experience

• 

  Apple

  Mar 2015 - Jul 2017

  Product Specialist
• 

  RECORDING ARTISTS ACTORS AND ATHLETES AGAINST DRUNK DRIVING

  Mar 2017 - Jul 2017

  Senior Regional Outreach Manager

  Managed over 100 partnerships across California, negotiating benefits for over 5000 registered members.Presented success case studies to accounts and provided guidance on implementing effective strategies to disseminate partnership messaging and drive mutual growth.

• 

  KEYPR

  Aug 2017 - Jul 2019

  Oversaw software and hardware deployment schedules and liaised with cross-functional teams to align implementation strategy and meet deadlines of all customer deliverables.Served as the direct point of contact for up to 20 simultaneous domestic and international implementation projects while directly managing client relationships. Provided technical support and account management for 400 clients with a 95% resolution satisfaction rate.

  • Implementation Project Manager

    Aug 2018 - Jul 2019

  • Client Support Agent

    Aug 2017 - Jul 2018
• 

  INTELITY

  Aug 2019 - now

  Responsible for getting clients operationally ready before, during, and after product rollouts / go-lives by driving high adoption rates for both staff members and guest end-users. Lead INTELITY’s technical training team through internal initiatives while also delivering comprehensive and interactive training sessions in person and remotely. Creating and executing custom training plans for different clients based on their specific operational and management needs. Served as the client’s technical point of contact during product onboarding. Responsible for configuration and testing of system integrations through HTTPS, VPN, APIs, etc. Worked frequently with 3rd party system vendors for troubleshooting and collaboration.

  • Operational Readiness & Training Lead

    Dec 2021 - now

  • Implementation Engineer

    Aug 2019 - Nov 2021