Steven Frias

Steven Frias

Product Specialist

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location of Steven FriasLos Angeles, California, United States

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  • Timeline

  • About me

    Operational Readiness & Training Lead at INTELITY

  • Education

    • University of California, Santa Barbara

      2012 - 2016
      Global & International Studies
  • Experience

    • Apple

      Mar 2015 - Jul 2017
      Product Specialist
    • RECORDING ARTISTS ACTORS AND ATHLETES AGAINST DRUNK DRIVING

      Mar 2017 - Jul 2017
      Senior Regional Outreach Manager

      Managed over 100 partnerships across California, negotiating benefits for over 5000 registered members.Presented success case studies to accounts and provided guidance on implementing effective strategies to disseminate partnership messaging and drive mutual growth.

    • KEYPR

      Aug 2017 - Jul 2019

      Oversaw software and hardware deployment schedules and liaised with cross-functional teams to align implementation strategy and meet deadlines of all customer deliverables.Served as the direct point of contact for up to 20 simultaneous domestic and international implementation projects while directly managing client relationships. Provided technical support and account management for 400 clients with a 95% resolution satisfaction rate.

      • Implementation Project Manager

        Aug 2018 - Jul 2019
      • Client Support Agent

        Aug 2017 - Jul 2018
    • INTELITY

      Aug 2019 - now

      Responsible for getting clients operationally ready before, during, and after product rollouts / go-lives by driving high adoption rates for both staff members and guest end-users. Lead INTELITY’s technical training team through internal initiatives while also delivering comprehensive and interactive training sessions in person and remotely. Creating and executing custom training plans for different clients based on their specific operational and management needs. Served as the client’s technical point of contact during product onboarding. Responsible for configuration and testing of system integrations through HTTPS, VPN, APIs, etc. Worked frequently with 3rd party system vendors for troubleshooting and collaboration.

      • Operational Readiness & Training Lead

        Dec 2021 - now
      • Implementation Engineer

        Aug 2019 - Nov 2021
  • Licenses & Certifications

    • Six Sigma Yellow Belt Certification

      The Council for Six Sigma Certification (CSSC)
      Aug 2022
    • Six Sigma Green Belt Certification

      The Council for Six Sigma Certification (CSSC)
      Oct 2022
    • Six Sigma White Belt Certification

      The Council for Six Sigma Certification (CSSC)
      Sept 2022