Maribel De Los Santos

Experience

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  DE SOL PROPERTY MANAGEMENT, INC.

  May 2012 - Jan 2016

  Operations Manager

  Operations:* Oversee properties’ operations including working with the General Manager to include ongoing training and coaching* Developing and evaluating preventative maintenance programs,* Developing annual operating budgets * Managing service contract negotiations, and implements purchasing and expense control strategies* Working in close collaboration with the General Manager* Ensures all agreements and documents are in compliance with rules and regulations outlined by other entities* Overall responsibility for ensuring that projects developed and and/or managed remain fiscally sound, affordable and well-maintained, and that they feature a comprehensive tenant services component.* Collaborates with the General Manager on new project development activity and client portfolio refinancing* Negotiates, executes and evaluates new/existing property management contracts ensuring proper staffing, funding, building/equipment safety and regulatory compliance Show less

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  Hotel Connections

  May 2016 - now

  Director of Client Services

  * Develop a growth strategy focused both on financial gain and customer satisfaction* Managing and retaining relationships with existing clients* Provide consistent reporting, internal and external for key stakeholders* Increasing client base * Conduct research to identify new markets and customer needs* Promote the company’s products/services addressing or predicting clients’ objectives* Drafting and reviewing contracts * Keep records of sales, revenue, invoices etc.* Build long-term relationships with new and existing customers * Manage multi layer relationships with nominated accounts * Identify and map business strengths and customer needs * Provide reporting based on client needs* Identify markets where spend is high and work within team to manage ADR Show less