Ronan Simon

Experience

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  BlueLink International CZ

  Jan 2010 - Jan 2011

  Customer Service Agent

  Served as the primary point of contact for B2B customers, managing incident resolution with a focus on delivering exceptional service. Collaborated closely with the technical team by coordinating support efforts through the CRM system, ensuring timely and efficient issue resolution. Provided proactive, multi-platform support, consistently prioritizing customer satisfaction and fostering strong, long-term client relationships.

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  Airbus

  Jan 2012 - Dec 2013

  Led and supported complex projects within the Industrial Team, overseeing all aspects of project planning, from drafting project descriptions to presenting budgets. Managed cost monitoring and coordinated efforts between subcontractors, suppliers, customers, and key stakeholders, including Programme and Airbus Transport. Implemented risk mitigation strategies, evaluated tenders, and facilitated the development of new processes. Played a key role in writing specifications, launching calls for tender, and preparing training initiatives. Operated in a dynamic international environment, managing intercultural meetings to ensure alignment and successful project execution. Show less

  • Structure Test Engineer

    Jan 2012 - Dec 2013

  • Project Manager

    Jan 2012 - Jan 2013
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  Premium AEROTEC GmbH

  Jan 2014 - Jan 2016

  Project Manager Program Management Office

  Directed end-to-end program oversight, including performance monitoring, risk reviews, and change management, ensuring alignment with strategic objectives and timely delivery.Spearheaded process optimization and reporting, providing senior management with actionable insights to shape program direction and drive continuous improvement.

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  Airbus

  Jan 2016 - Jan 2018

  Supply Chain Officer

  Monitored supplier performance to ensure compliance with operational standards.Led cross-departmental projects focused on process improvement and operational efficiency.Identified and mitigated risks, optimizing procurement and logistics processes.Defined procurement and logistics conditions while managing sub-projects to enhance supply chain efficiency.Optimized inventory levels to align with organizational needs.Maintained effective communication with both suppliers and internal stakeholders, ensuring a seamless supply chain and customer satisfaction. Show less

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  Sabbatical

  Jan 2019 - Jan 2020

  On Leave

  A life changing 12 months sabbatical helped me refocus on my inner values, core strengths and develop a new perspective on how I would like to shape my future.

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  PIDAS

  Dec 2020 - Jan 2022

  Led a multinational team supporting Switzerland, Germany, and Austria. Focused on implementing and optimizing processes to meet business needs, ensuring alignment from development through execution.Drove continuous service improvements with 2nd and 3rd level support, enhancing customer satisfaction. Initiated and completed the consolidation of the internal knowledge base and maintained close collaboration with key stakeholders to ensure operational efficiency and customer-focused solutions. Show less

  • IT Technical Leader

    Dec 2020 - Jan 2022

  • 1st level support Project Lead

    Dec 2020 - Jan 2021
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  IntelligentTrackSystems

  May 2022 - now

  Implementation Project Manager

  Led strategic operational initiatives worldwide, focusing on streamlining processes across diverse markets including Europe, the Middle East, Asia, and the U.S. Spearheaded large-scale projects, enhancing global operations and driving efficiency through tailored strategies for multinational environments.