
Francis Arthur
Front Desk Attendant

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About me
IT Support Engineer| Network support Specialist| Travel and Tours
Education

IPMC
2012 - 2013Diploma Systems Engineering A-
University of Ghana
2007 - 2011Bachelor's degree Political Science and History
Experience

XXX hotel and Restaurant
Jan 2012 - Aug 2013Front Desk AttendantTaking of orders and reservations of guest

AirtelTigo Ghana
Sept 2013 - Jan 2017Respond to requests for technical assistance in person, via phone, electronically.Diagnose and resolve technical hardware and software issuesresearch questions using available information resourcesadvise user on appropriate actionFollow standard help desk procedureslog all help desk interactionsAdminister help desk softwareRedirect problems to correct resourceIdentify and escalate situations requiring urgent attentiontrack and route problems and requests and document resolutionsPrepare activity reportsInform management of recurring problems stay current with system information, changes and updates Show less
IT Specialist
Jan 2016 - Jan 2017IT Support Officer
Sept 2013 - Dec 2015

AirtelTigo Ghana
Aug 2017 - Dec 2018CBS Engineer
Mar 2018 - Dec 2018IT service Desk Engineer
Aug 2017 - Mar 2018

Roundabout Tours
Feb 2019 - nowChief Executive Officer
PwC
May 2019 - Sept 2020Technical Consultant.webp)
Quality Control Company Limited (COCOBOD)
Dec 2020 - nowPrin. Information Systems Assistant
Licenses & Certifications

Comptia A+, N+
CompTIA
Volunteer Experience
Census Officer
Issued by Central Region Ghana on Jun 2010
Associated with Francis Arthur
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