Francis Arthur

Front Desk Attendant

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Greater Accra Region, Ghana

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Timeline
About me
IT Support Engineer| Network support Specialist| Travel and Tours
Education
- IPMC
  2012 - 2013
  Diploma Systems Engineering A-
- University of Ghana
  2007 - 2011
  Bachelor's degree Political Science and History
Experience
- XXX hotel and Restaurant
  Jan 2012 - Aug 2013
  Front Desk Attendant
  Taking of orders and reservations of guest
- AirtelTigo Ghana
  Sept 2013 - Jan 2017
  Respond to requests for technical assistance in person, via phone, electronically.Diagnose and resolve technical hardware and software issuesresearch questions using available information resourcesadvise user on appropriate actionFollow standard help desk procedureslog all help desk interactionsAdminister help desk softwareRedirect problems to correct resourceIdentify and escalate situations requiring urgent attentiontrack and route problems and requests and document resolutionsPrepare activity reportsInform management of recurring problems stay current with system information, changes and updates Show less
  - IT Specialist
    Jan 2016 - Jan 2017
  - IT Support Officer
    Sept 2013 - Dec 2015
- AirtelTigo Ghana
  Aug 2017 - Dec 2018
  - CBS Engineer
    Mar 2018 - Dec 2018
  - IT service Desk Engineer
    Aug 2017 - Mar 2018
- Roundabout Tours
  Feb 2019 - now
  Chief Executive Officer
- PwC
  May 2019 - Sept 2020
  Technical Consultant
- Quality Control Company Limited (COCOBOD)
  Dec 2020 - now
  Prin. Information Systems Assistant
Licenses & Certifications
- Comptia A+, N+
  CompTIA
Volunteer Experience
- Census Officer
  Issued by Central Region Ghana on Jun 2010
  Associated with Francis Arthur