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Danny N.

Danny N.

Service Delivery Manager

Followers of Danny N.548 followers
location of Danny N.Kowloon, Hong Kong SAR

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  • Timeline

  • About me

    Experience higher education professional/academic

  • Education

    • Edith Cowan University, School of Business

      2012 - 2018
      PhD Casino and HRM

      Activities and Societies: Asia Pacific Association for Gambling Studies Research interest: Casino, International Business, Policies and Human Resources. Other Research Interest: Business and Religion

    • Monk's Hill Secondary School

      1988 - 1993

    • Edith Cowan University

      2008 - 2011
      MBA Computer Security

    • Edith Cowan University

      2012 - 2018
      Doctor of Philosophy - PhD Human Resources Management/Personnel Administration, General

    • Queensland University of Technology

      2000 - 2002
      Bachelor of Information Technology E-Commerce

    • Ngee Ann Polytechnic

      1994 - 1997
      Diploma Electrical Engineering

  • Experience

    • IBM Singapore

      Jan 2010 - Jan 2010
      Service Delivery Manager

      IBM Global Technology Services (GTS). This firm is widely recognised as among the top 3 information technology services provider. Performed Service Delivery Leadership at strategic level and apply a variety of interpersonal skills at higher management levels to effectively direct, persuade and influence others. •Led a team of 24 technical specialist from SAP, AIX and Wintel•Coordinated and led the team in severity 1 task•Planned and scheduled the project task and timeline for the technical specialist•Presented high level project plan to the stakeholder•Followed up on the Project progress and updated the various stakeholders•In charged of the Virtualization project that involved 24 servers•Provided customer with correct solution to the problems• Identified and implemented improvement to the Change Advisory Board meeting attended by customers in France, U.S and the Singapore.•Conducted weekly and monthly review on the change request raised by technical specialist.•Coordinated both SAP and AIX team for the Decommissioning of 11 servers across 2 data centers•Conducted investigation to find the root cause of system failure •Presented the official Root Cause Analysis (RCA) report to customer•Produced and presented monthly report to customer for the Blackberry and Hyperion servers•Reviewed and approved Special Procedures Instruction (SPI) requested by the technical specialist•Ensured team members had sufficient resources to complete project Show less

    • Edith Cowan University

      Jul 2010 - Nov 2019
      Lecturer/Unit Coordinator

      Teach: International Business, Cultural Framework of Business, Business in Asia and E-Business System, Recruitment and Retention, Logistics

    • Curtin University

      Aug 2014 - Jan 2015
      Unit Coordinator

      Wrote the unit outline for Asian Century Issues and Perspectives and Asian Business Protocol and Opportunities. Teach: Asian Century Issues and Perspectives and Asian Business Protocol and Opportunities.

    • Edith Cowan University, School of Business and Law

      Jan 2019 - Nov 2019
      International Coordinator

      Agent Management, Student Recruitment, Market Development and Strategic planning

    • Newcastle International College (NIC)

      Nov 2019 - Feb 2021
      Academic Director

    • University of Newcastle College of International Education

      Feb 2021 - May 2022
      Academic Manager

    • King's Own Institute

      May 2022 - Sept 2022

      • Acting Deputy Vice-President (Academic) and Campus Director

        Jun 2022 - Sept 2022

      • Academic Director and Acting Campus Director

        May 2022 - Sept 2022

  • Licenses & Certifications

    • ITIL Version 3

      IBM

    • Specialist Diploma in IT Security

      Nanyang Polytechnic